Full time$85,000 – $90,000 per year + SuperannuationAnother exciting opportunity has come up with us for an Operations Manager to join our team. Someone who puts customer experience, people development and continuous improvement first in their approach. Trust us when we say this one is special!We are looking for a confident people leader with experience in complex delivery environments, someone that is ready to seize every opportunity we put in front of them to take their career, our people and client to the next level.You will be responsible for the overall performance of a diverse contact centre delivering a broad set of objectives against internal and external KPI's, as well as being a conductor of the orchestra of system, process, people, customers and financial outcomes.Accountabilities in this role are in areas of:Call Centre ManagementLeadership and PerformanceContinuous Business ImprovementRelationship ManagementCulture, Health and SafetyIdeally, you will have:Experience leading a complex Contact Centre managementStrong communication and influencing skillsPassion for developing inclusive, high functioning culturesExperienced in operational strategy developmentExperience leading large teamsProven ability to drive performanceClient relationship managementDemonstrable expertise in Customer ExperienceHistory of people development and cultural influenceWe are looking for a great cultural fit – so the energy and attitude you bring to this hands-on role is just as important as your previous experience and accomplishments.If you have 2+ years of Contact Centre/Operations Management experience, live customer and staff experience every day and are looking for a rewarding new opportunity with a successful global organisation that genuinely supports your success, we'd love to hear from you!What can we offer you?Conveniently located, central Brisbane locationBe a part of a close-knit, supportive teamJoin an award-winning, community-focused teamHealth & Wellbeing:We are focused on creating a workplace that nurtures health, happiness and wellbeing for all including wellness classes, social clubs, dress-up/theme days and more!For you and your community:We deliver massive impacts for our clients, staff, and the world through our ESG – Environmental, Social and Governance commitments including World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world.Who is Concentrix?In a world full of average, we stand out. We believe experience is everything! To achieve outstanding results, we are disrupting the market by being absolutely obsessed with making our clients businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centres. Our clients notice the difference too, in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organisation, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world's best brands.Concentrix - a passionate company powered by passionate people.We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We encourage applications from Aboriginal and Torres Strait Islander peoples and individuals from diverse backgrounds.Applicants must have the right to work in Australia and complete thorough pre-employment background checks.Your application will include the following questions:Do you have experience in a role which requires relationship management experience?Which of the following statements best describes your right to work in Australia?How many years' experience do you have as an operations manager?How many years of people management experience do you have?Have you worked in a call centre before?What are you looking for in your next role?
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