Office Management (Administration & Office Support) Full time Seeking an Operations Manager to ensure the smooth running of our administrative and financial processes, while supporting operational efficiencies and organisational growth.
Location: Brisbane, Rocklea Office (Hybrid Position)
About Billy Cart Behaviour:
Billy Cart Behaviour is a fast-growing NDIS allied health company that offers behaviour support services with a strong focus on accessibility and inclusion. We pride ourselves on delivering exceptional support to clients and employing a diverse, neurodiverse-friendly workforce. As we continue to expand, we're looking for an experienced Operations Manager to oversee our administrative and finance teams and support the day-to-day operations of our organisation.
The Role:
We are seeking a dedicated and proactive Operations Manager to join our leadership team. This role is critical to ensuring the smooth running of our administrative and financial processes, while supporting operational efficiencies and organisational growth.
You will be responsible for managing the internal administrative and finance teams, developing operational strategies, and ensuring seamless service delivery. The ideal candidate will have a strong background in operations management, preferably within the healthcare or NDIS sector, with a focus on team leadership, financial oversight, and day-to-day operational support.
Key Responsibilities: Lead and manage the administrative and finance teams, ensuring high-quality service delivery and operational efficiency.Oversee day-to-day business operations, including workflow coordination, resource allocation, and process optimisation.Support the finance team with NDIS invoicing, claims management (via Splose and NDIA/PACE), and financial reporting.Monitor and ensure compliance with NDIS standards, business regulations, and internal policies.Collaborate with the leadership team to develop and implement operational strategies that align with company growth objectives.Drive continuous improvement of administrative processes and systems to improve client experience and team productivity.Coordinate staff training, development, and performance management within the administrative and finance departments.Facilitate internal communication across teams, ensuring alignment of goals and priorities.Provide support to the Director in decision-making and strategic planning.Skills and Experience Required: Proven experience in operations management, ideally within the healthcare, disability, or NDIS sectors.Strong leadership skills with experience managing administrative and finance teams.Excellent understanding of financial management processes, particularly invoicing, claims, and compliance within the NDIS framework.Strong organisational and problem-solving abilities with a keen eye for detail.Ability to work effectively in a fast-paced, evolving environment and adapt to changing needs.Proficient in using Microsoft Office Suite and practice management software (experience with Splose is an advantage).Excellent communication skills, with the ability to work collaboratively across teams and with external stakeholders.Commitment to fostering an inclusive, supportive, and productive workplace culture.What We Offer: An opportunity to be part of a forward-thinking, growing organisation that values inclusion and diversity.A leadership role where you can shape and influence the operational success of a meaningful service.Competitive salary package and opportunities for professional development.A positive, collaborative, and supportive work environment.Flexible working arrangements with the option for a hybrid role of work from home and from our new Brisbane Office (Rocklea Location).How to Apply: If you're passionate about operational excellence and want to make a meaningful impact in the NDIS sector, we'd love to hear from you! Please submit your resume and cover letter detailing your relevant experience and why you'd be a great fit for the role to ******.
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