Details: Start 2025 with a bang - as the new Operations Manager at the award-winning Canberra & Region Visitors Centre (CRVC)! If you:
Are passionate about the Canberra region and highlighting all it has to offer;Enjoy delivering fantastic customer service to visitors of all ages and demographics and ensuring their visit is the best it can be;Are an enthusiastic team leader who loves championing those around them...Then this might just be the role you've been looking for!
VisitCanberra leads the ACT and Capital region tourism industry to create and implement a range of marketing and development programs that will significantly increase the economic return from domestic and international visitation. To the general public, VisitCanberra provides comprehensive visitor information and reservation services through the CRVC and via the visitcanberra website.
As the Operations Manager at CRVC, you will lead a dynamic team delivering exceptional customer service to a local, domestic and international audience as well as tourism and leisure businesses with the Canberra Region.
As the Operations Manager you will:
Oversee the management and delivery of retail sales activities in connection with the CRVC, including merchandising and the high quality presentation of the retail offering at the CRVC;Supervise a team responsible for delivery of high quality, consistent and relevant visitor information services including the preparation of rosters in line with operational requirements and budget;Ensure accurate financial records and invoicing is undertaken in a timely manner;Support the Director, Visitor Services, manage a small team and develop staff as appropriate;Manage reconciliation of counter and reservation sales;Work with local and regional tourism industry to meet the goals of the ACT's Tourism 2030 Strategy under the guidance and support of Senior Officers and Executives;Be responsible for pursuing and converting commercial partnerships and activities associated with the role of the CRVC.We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/Other Requirements: Current Responsible Service of Alcohol certificate (or ability to obtain).First aid certificate (or ability to obtain).Ability to perform after hours, public holiday or weekend work as required.Sound knowledge of the Canberra and region tourism industryNote: This position is available 13 January 2025. An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.
How to Apply: Please submit your curriculum vitae of no more than three pages including the details of two referees, along with a two-page statement outlining your suitability for the position as listed in the 'What You Require' section of the Position Description.
Applications should be submitted via the Apply Now button below.
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