Operations Manager for a Powerhouse in Energy EfficiencyOur client is a trailblazing force at the forefront of electrification, committed to shaping innovative solutions that empower homes and businesses throughout Australia.With a cumulative experience of over 40 years, they are a POWERHOUSE in designing and manufacturing energy-efficient products, specialising in HVAC systems, Hot Water Heat Pumps, and cutting-edge home appliances.Their warehouse facilities are critical to the ongoing success of the business. For this reason, they are seeking a highly motivated and results-driven Operations Manager for this newly created role as they continue their growth trajectory. You will be responsible for the entire Warehouse Operations that includes:Warehouse ManagementStock Control: Ensure accurate stock records and accountability through regular stock takes.Inventory Management: Optimise inventory levels by forecasting stock requirements based on sales data and market trends.Process Improvement: Develop and implement efficient stock ordering protocols.WH&S ManagementCompliance: Ensure strict adherence to all Workplace Health and Safety standards and regulations.Incident Management: Implement effective procedures for reporting and managing workplace incidents.Continuous Improvement: Promote a culture of safety and identify opportunities for improvement in WH&S practices.PurchasingStock Availability: Maintain adequate levels of off-shelf stock, containers, and spare parts to support operations and partner needs.Risk Mitigation: Identify and address potential risks associated with stock shortages or delays.Supplier Management: Build and maintain strong relationships with suppliers to ensure reliable supply and competitive pricing.3PL & Expansion3PL Management: Oversee the management of third-party logistics (3PL) providers, ensuring efficient and cost-effective operations.Expansion Planning: Contribute to the planning and implementation of future expansions into Queensland and South Australia.Warranty & Returns ManagementProcess Efficiency: Streamline the warranty process to ensure timely and accurate claims processing.Stakeholder Coordination: Collaborate with internal and external stakeholders to improve warranty procedures and customer satisfaction.Best Practices: Identify and implement best practices in warranty and returns management to maintain a competitive advantage.Service ManagementTeam Leadership: Manage and mentor the Victoria Warehouse Attendant, NSW Warehouse Attendant, and Service Technician based in Melbourne.Performance Management: Set clear objectives, provide performance feedback, and support team development.Rollout and Support: Oversee the implementation and ongoing support of the new ERP system.Innovation: Identify opportunities to leverage the ERP system to drive process improvements and enhance efficiency.Qualifications & ExperienceBachelor's degree in Supply Chain Management, Operations Management, or a related field would be great but not essential.Minimum 3-5 years of experience in a similar role, preferably in the energy efficiency or manufacturing industry.Strong end-to-end knowledge of warehouse operations, inventory management, and supply chain principles.Proven experience in managing teams and driving performance.Excellent people management skills with the ability to influence across a broad spectrum of internal and external stakeholders.Strong analytical and problem-solving skills.Excellent organisational and time management skills.Proficiency in relevant software applications (e.g., ERP systems, inventory management tools).Desirable Qualification - Forklift/High Reach Licence - so you can assist in the day-to-day operations as necessary.If you are a highly motivated and results-oriented professional with a passion for operations management, we encourage you to apply for this exciting opportunity.Be a part of a forward-thinking company culture with an exciting future that values its employees and is passionate about your growth and progression!Application ProcessTo apply ensure you meet the minimum selection criteria and submit your up-to-date resume (in Word format) to be considered.*Please note this role is not open to international candidates, only those who reside and have full work rights in Australia with no restrictions.
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