Operations Manager - Digital ApplicationsAs the steward for digitally enabling Australia's health system, the Agency plays a key role in coordinating national engagement, delivery, and adoption of digital health to facilitate person-centred, connected healthcare. Our responsibilities span national digital health services and systems, including My Health Record, Electronic Prescriptions, and the MyHealth App.As Operations Manager within the Business Operations and Integration Branch, you will be responsible for the operations of the Agency's key productions such as My Health Record, API Gateway, My Health App, Provider Connect Australia, and other digital health service offerings the Agency provides or will in the future. The Branch manages key ITIL practices and processes.Key purposes of the role are:Management of Operational Management practice as per ITIL framework.End to End coordination of operations with the Agency and service providers.Provide guidance to Business Operations and Integration Branch on system design, technology, and architecture.Work with the Incident Manager to facilitate and coordinate discussions for resolution of major and complex incidents.Review, assess and evaluate technical change requests.Contribute to the availability management process and its operation including disaster recovery.Work with the Problem Manager to facilitate and coordinate discussions for resolution of major and complex problems.What You'll Bring:3 – 5 years relevant experience in IT Service Delivery or Support.Experience in IT Service Operations at a manager or executive level (strong experience in ITIL environments).Additionally, relevant formal IT / Digital / Business training or education across areas listed below are desirable and will support success in the role:Incident ManagementChange EnablementProgram ManagementAvailability ManagementIT ArchitectureSystems Engineering / Software DevelopmentRisk ManagementQuality ManagementEligibility:Ability to obtain and maintain national police check.Australian Citizenship is a condition of eligibility.Ability to obtain and maintain a Neg Vet 1 security clearance with the ability to obtain and maintain a higher clearance if required by the Agency.Our Benefits:Ask us about our 2025-26 salary increases, annual performance reviews and superannuation employer contribution of 15.4%.Salary packaging (also known as salary sacrifice) is available.Our Wellbeing Sessions & Employee Assistance Program will give you the best opportunity to balance work and life.Work From Home & Attractive Flexible Working Arrangements: All staff can apply for flexible work arrangements that offer a range of options for how, when and where you work.Generous leave opportunities including Parental (primary & secondary), compassionate, Aboriginal & Torres Strait Islander Leave, Cultural, Emergency Response, Defence, Half Pay option, and Portability of leave across most State and Federal government agencies.Additional Information:The position may be filled in Brisbane, Sydney or Canberra. To apply, submit your resume and a cover letter. Please contact the recruitment team at ****** with queries relating to the application process. For all queries relating to the responsibilities of the position, please contact Lachlan Ward at ****** of Merit: Applicants rated as suitable will be placed in a merit pool that may be used to fill similar ongoing or non-ongoing positions throughout the Agency for up to 18 months.Closing Date: 10 November 2024, 11:00pmSalary: This role offers between $116,075 - $132,386 plus 15.4% superannuation depending on skills and experience.
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