General/Business Unit Manager (CEO & General Management) Full time About the roleWe are seeking an experienced and driven Operations Manager to join the PARC Defence Division, based in our Applecross head office. Reporting to the GM Infrastructure and Defence, in this full-time role you will be responsible for the delivery of service excellence across all assigned contracts through the effective management and monitoring of employees, financial and operational performance and to ensure all works are delivered in a safe, timely and client desired manner, meeting the business' internal quality standards.
In addition, the Operations Manager Defence will play a pivotal role in expanding the current services provided under the Defence division, using their strong defence background, key relationships and stakeholder engagement. With a strong focus on operational readiness, you will play a key role in driving the strategic objectives of the business and project delivery.
What you'll be doing Performance Monitoring & Improvement: Evaluating operational performance, identifying opportunities for improvement, and implementing strategies to enhance efficiency, reduce costs, and ensure financial performance.Customer Service Management: Leading a team to provide excellent customer service by setting clear communication, managing expectations, and addressing feedback to maximize customer satisfaction.Health, Safety, and Environment (HSEQ): Promoting a safety-first culture, ensuring compliance with safety standards, conducting risk assessments, and taking corrective actions as needed.Business Development: Pursuing new business opportunities, fostering relationships with existing customers, and ensuring that proposals and tenders meet business standards and timelines.Team Leadership: Leading and developing team members through feedback, mentoring, and addressing performance concerns, ensuring service delivery meets deadlines, budget, and quality standards.What we're looking for Previous experience in defence, military, or government contracting is crucial. Familiarity with defence industry protocols, regulations, and standards is essential to navigate the operational complexities of this sector.Qualifications in a technical discipline such as engineering, project management, construction management or similar.Proven experience in managing projects or programs within the defence sector, including overseeing teams, subcontractors, and multiple moving parts.Minimum 5 years of experience in a similar operations management role.Ability to work across multiple projects and prioritise tasks effectively.Proven track record in business or contract management gained in a hands-on operational, contractual environment.Excellent negotiation, leadership and communication (written and verbal) skills.Strong problem-solving and decision-making skills, with the ability to think critically and strategically.Excellent communication and interpersonal skills, with the ability to effectively liaise with diverse stakeholders.Ability to work collaboratively with cross-functional teams.Proficient in the use of project management software and data analytics tools.Commitment to fostering a positive, collaborative, and safety-focused work environment.Current Drivers license and be an Australian Citizen and eligible for security clearance as determined by the Australian Government Security Vetting Agency (AGSVA).What we offerAt PARC Engineering, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, you will enjoy a range of benefits, including:
Comprehensive health and wellness program, including private health insurance and employee assistance support.Generous annual leave entitlements and flexible work arrangements.Ongoing professional development opportunities and a supportive learning environment.Opportunities for career advancement and leadership roles within the organisation.Company-sponsored social events and team-building activities.A bit about Us PARC Engineering are specialists in Structural, Mechanical, Piping, Electrical, and Instrumentation projects. We provide technical services to the Australian energy and resources sector with specific experience in the Minerals and Mining, Oil and Gas, Infrastructure, and Power Generation Industries. At PARC we place a strong emphasis on cultivating a safe, respectful, and inclusive workplace that values diversity. We firmly believe that people are the driving force behind our success, and by fostering a culture that embraces inclusion and diversity, we attract and retain top talent to deliver exceptional value to our esteemed customers and clients.
As an Equal Opportunity Employer, PARC is committed to promoting equal opportunities for all. We strongly encourage suitably qualified women, as well as Aboriginal and Torres Strait Islanders, to apply and join our team. We recognise the unique perspectives and contributions that individuals from diverse backgrounds bring, and we are dedicated to creating an environment where everyone can thrive.
If you are excited by this opportunity and believe you have the skills and experience to excel in this role, please apply now.
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