Operations Manager - Business Development

About the RoleWe are seeking an experienced Operations Manager to join our team at LeverageME. As a key member of our organization, you will be responsible for overseeing the administration and workshop teams, ensuring seamless operations, and driving the business towards its strategic and financial goals.
Key ResponsibilitiesOperational ExcellenceOversee daily operations across administration and workshop teams.Implement and manage operational systems and processes to optimize workflow.Ensure the workshop is clean, organized, and operating efficiently.Participate in long-term strategic planning to support business growth.Analyze company performance metrics on a monthly basis, identifying areas for improvement.Coordinate with the Directors on significant issues and decisions beyond daily operations.Stakeholder ManagementAct as the primary point of contact between the business and its clients and suppliers.Train the team to effectively liaise with clients, ensuring high levels of customer satisfaction.Develop and maintain strong relationships with key stakeholders, addressing any issues promptly and professionally.Present monthly budgets and operational updates to the Directors.Team Management, Development & EngagementProvide full management of the administration and workshop teams.Set clear expectations and hold the team accountable for their performance.Develop training programs to enhance team skills and knowledge, particularly in client liaison.Foster a positive and collaborative team environment that reflects the values of the business.Support team growth through structured development plans and career progression opportunities.Service DeliveryMonitor service delivery across all departments, ensuring consistency and excellence.Address any issues in service quality swiftly and effectively.Train the team to meet and exceed customer expectations in all service areas.Implement systems to track and improve service delivery metrics.Financial AcumenManage and monitor the financial health of the business, including P&L, trading sales, GP, and COGS.Prepare and present monthly budgets to the Directors.Identify areas for cost savings and revenue growth within the business.Ensure that all financial processes are aligned with the company's strategic goals.Regulatory Compliance and SafetyEnforce compliance with all industry regulations and safety standards.Regularly review and update safety protocols in the workshop and administration areas.Conduct safety audits and risk assessments to identify and mitigate potential hazards.Ensure that the team is fully trained and compliant with safety requirements.