Operations Manager/Bookkeeper

About Our Client Our client is responsible for providing exceptional NDIS Plan Management. They started their operation in 2018 with the mission of delivering vital support to individuals living with disabilities throughout Australia. Since 2018 our client has been proud of their reputation as the preferred plan management provider within the region, and aim to extend this throughout our nation. They are open, honest and caring, and we always strive to provide the best possible service to their clients and their providers alike. Job Description This newly created job has come about from organic business growth and success. Key Responsibilities: Manage daily business operations and lead the team. Handle customer inquiries and disputes, adhering to company policies and NDIS guidelines. Ensure strict compliance with company procedures, NDIS guidelines, and safety protocols. Engage with clients, offering advice, conducting meetings, and budget reviews. Liaise with clients, service providers, and NDIS as necessary. Represent the business at community events, NDIS sessions, and CoP meetings. Provide financial oversight through data entry and NDIS payment approval. The Successful Applicant Qualifications and Experience: Minimum Certificate IV or willingness to obtain. Proven management experience in NDIS or disability services. Expertise in NDIS guidelines and regulations. Outstanding communication and interpersonal skills. Strong problem-solving and dispute resolution. Exceptional organisational skills. Proficiency in data entry and financial reconciliation. What's on Offer What Awaits You: Competitive salary of $80-100k + superannuation. Your chance to lead and inspire a team of 5. Make a genuine impact on your work and the community. Embrace a fantastic lifestyle in Hervey Bay, QLD - a serene town with top-notch schools, breathtaking beaches, and a more affordable cost of living compared to some parts of South East QLD. Plus, it's just a leisurely 3½-hour drive to vibrant Brisbane. Flexible start date to accommodate possible relocation #J-18808-Ljbffr