Operations Manager Aged Care

$117,226 to $121,517 per annum (Admin 7.3 to 7.4)
Duration: Fixed term - 12-month contract
Classification: $117,226 to $121,517 per annum (Admin 7.3 to 7.4)
The Operational Manager Aged Care provides leadership, oversight, and management of the Elder Services program delivery.
WHO ARE WE? Established in 1991, Danila Dilba Health Service (DDHS) is an Aboriginal community-controlled organisation committed to providing culturally appropriate, comprehensive primary health care services and community development within the Biluru (Aboriginal) community of the Yilli Rreung (Greater Darwin) Region in the Northern Territory.
We work to address the social determinants of health including the broader issues that affect our people's health, through evidence-based research and public advocacy. We also work to empower individuals, families, and communities to optimise their health.
WHAT WILL YOU FOCUS ON? The Operational Manager Aged Care provides leadership, oversight, and management of the Elder Services program delivery, including elder assessments, care planning, compliance, day to day service delivery, and staff management. The position is responsible for all operational elements involved in the delivery of efficient, effective, and culturally responsive home care support services to DDHS clients and Elders of the Greater Darwin community.
RESPONSIBILITIES Manage the establishment and implementation of client directed care and home care services key elements including:Establishment and implementation of operational policies and proceduresImplementation and monitoring of client contracting and assessment processesDevelopment and implementation of required software and systems processes/toolsEnsure effective client care management including detailed contracted care plans, with effective implementation, relationship management, costing and review processesEnsure all efficient and timely delivery of all contracted/agreed services and activities based on clients individual assessed needsMaintaining service quality and compliance in accordance with the Aged Care Standards and contractual obligationsIdentify and make recommendations on opportunities to improve processes, quality, and service delivery outcomesParticipate in the development of quality procedures and contribute to internal and external program audits and reviews as requiredImplement/follow the DDHS incident and complaint investigation policiesLead the Aged Care team in the delivery of quality care and support services and achievement of program objectives, including:
Support Elders and older Aboriginal and Torres Strait Islander people to:Increase their understanding of the aged care systemAccess the right care services to meet their needsEngage with all components of the aged care systemReduce barriers across the aged care journey experienced by Aboriginal and Torres Strait Islander peopleIncrease numbers of Elders accessing DDHS NATSIFAC services as a culturally centred entry point to aged careIncrease numbers of Elders accessing ACCHO primary health services through an integrated modelExpand the delivery of a range of services to meet the changing needs of the communityImprove the quality of culturally safe aged care services for Aboriginal and Torres Strait Islander PeopleEnsure staff provide elders with choice and control over their service provider and the services they wish to receiveAssist with the integration of aged care services into primary health service delivery of DDHSReport against contracted objectivesAssist in assessing community health needs for aged care clientsCollaborate with a wide range of stakeholders and improve relationships/partnerships to improve Aged Care service delivery and referral pathways of DDHS clients and elders of the Darwin communityFacilitate activities in alignment with health and aged care accreditation standards and measuresRepresent DDHS on various committees and coalitions as required or relevant to Aged Care activitiesCarries out supervisory responsibilities in accordance with DDHS policies and collective agreements and applicable lawsResponsibilities include interviewing, hiring, and orienting employees; provide ongoing educational opportunities; planning, assigning, and directing work; performance management and appraisal; scheduling; addressing complaints and resolving problemsOther duties as assignedSELECTION CRITERIA Experience in senior management of multidisciplinary teams minimum of 3 yearsDemonstrated knowledge of Aged Care & Community care services and issues facing these organisations and demonstrated experience in policy and practice as it relates to Aboriginal and Torres Strait Islander aged and community care serviceAbility to think entrepreneurially, strategically, and creativelyDemonstrated ability to analyse complex material, summarise key issues and develop innovative and creative solutionsDemonstrated experience in networking and liaising with relevant Australian and State Governments, private sector organisations and non-Government organisationsHighly developed interpersonal skills including written and verbal communication skills with an ability to handle sensitive matters and maintain confidentialityAbility to work independently with strong organisational skills and demonstrated ability to plan, manage and prioritise tasks to deliver outcomes within tight timelinesDemonstrated high level computer skills, including experience using My Aged Care, Microsoft Word, Outlook, and Excel as well as the ability to use clinical practice softwareKnowledge of the social determinants of health (environment, economic and social inequalities) that have a profound impact on the health and well-being of Aboriginal and Torres Strait Islander peopleDemonstrated ability to use culturally sensitive ways to ensure improved client access to DDHS and/or other health servicesProven teamwork, communication, and interpersonal skills with the ability to constructively negotiate outcomes with a diverse range of people and service providersHigh level of personal resilience and flexibility with the ability to deal with challenging situationsDemonstrated computer skills, especially in the use of client information systems or similarQualification or working towards a qualification in Aged Care or relevant health disciplineExperience and competency in working with CommunicareExperience working in an Aboriginal Community Controlled Health Service, Aged Care Services, or similar complex environment such as service industry or public administrationAppointment is subject to Current Police Check (if older than 3 months, must be willing to undergo a new Police Check upon employment) or current NDIS Screening CheckA Working with Children Clearance (Ochre Card)Current first aid and CPR certificate or willingness to obtain upon commencementWillingness and ability to complete an Insolvency Check (requirement for Aged Care Key Personnel)ACQSC Register of Banning Orders checkFully vaccinated against COVID-19 or an exemption as listed on the Australian Immunisation Register (AIR) be submittedVaccinated against Influenza, or willing to obtain upon employmentRights to work in AustraliaContribute to the efficient and effective functioning of their team or work unit to meet the organisation's objectives. This includes demonstrating appropriate and professional workplace behaviours in accordance with the Code of Conduct, assisting team members if required and undertaking other key responsibilities or activities as directed by one's supervisorsRead, understand, and comply with all DDHS policies and proceduresBe aware of the requirements of the DDHS's risk management framework; identifying, assessing, managing, and escalating risks; and exercising a duty of careWork at and travel between other DDHS locations may be required from time to timeComplete all mandatory training as required by DDHSDemonstrate understanding of the principles of anti-discrimination, staff and trainee's equity, work health and safety and other relevant legislation, and show the willingness and capacity to implement equal employment opportunity and work health and safety plans, policies, and programsWork Health & Safety Ensure all activities comply with WHS legislation and DDHS policy & procedureImplement & monitor risk management activities including, but not limited to, workplace inspections, incident/hazard investigation and follow-up, and implementation of risk controlsAnalysis of WHS training requirements for staff including the provision of training and monitoring of training to ensure completion and currency
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