Operations & Growth Associate (Melbourne)Since 2021, qlub has been changing the game for restaurants and their guests.Say goodbye to awkward bill-splitting, endless waits, and clunky payment terminals. With qlub, customers tap their phone on a beautiful card/object, pay, and go in seconds – it's like magic! Restaurants save time, boost customer satisfaction which generate higher tips, and build stronger guest relationships.About the role:As our Operations & Growth Associate (Melbourne), you'll own the customer experience after the ink dries on that contract:Client Success Guru: Onboard restaurants on our platform (in-person and virtually), train their teams, and ensure qlub delivers value for them.Data Wizard: Analyse the numbers, pinpoint insights, and make our operations super-efficient.Product Champion: Work directly with our product team to enhance qlub for venues and influence our global product roadmap.Why you'll love it:Impact: Directly shape how thousands of people dine out in Australia and globally; grow Australia by two orders of magnitude over the next few years.Mentorship: Learn from an ex-McKinsey EM who scaled The Iconic.Limitless Growth: Launch new cities, new countries, own P&L of a state/region – your ambition sets the pace.You're the right fit if you:Have been in hospitality and want to transition into a professional setting that doesn't feel like a 9-5 corporate role (preferred).Want to scale a startup which means having that entrepreneurial spirit, ownership mindset, and willingness to roll up your sleeves.Have experience in client-facing roles where you demonstrated exceptional communication and relationship-building capabilities.Have strong analytical and problem-solving skills.Have a valid driver's license and your own vehicle (required for on-site visits).If you are interested in applying for this role, please submit your resume via "Apply".
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