An exciting opportunity to be part of a market leading BTR management platform, assisting operational functions across the country from Head Office.14th November, 2024WHY ESSENCE COMMUNITIESEssence Communities have been at the forefront of this emerging residential sector, operating their leading BTR management platform for over 3 ½ years. Essence Communities have operational BTR assets across Queensland, Victoria, New South Wales, as well as Canberra, with a growing pipeline of projects and partnerships with private and Institutional partners.Our property management platform is shaped from a 25+ year track record in property and asset management. Our foundation of experience and expertise has propelled our operations to be leading the transformation of Australia's rental sector.EXCITING NEW OPPORTUNITYTo support our fast-growing Essence Communities team, we are offering an exciting new opportunity for an exceptional Operations Coordinator to join our team based in Brisbane CBD on a permanent full-time basis.YOUR RESPONSIBILITIESReporting to the General Manager – Operations you will play a critical role in supporting operational efficiencies and managing essential administrative functions to assist and support the operational functions and teams across the Build to Rent (BTR) platform. The role will primarily assist the GM – Operations in all day-to-day operational requirements which may include day-to-day management, team support, resident engagement, SOP's, and administrative support. Your role will also involve:Lead resident app roll outs and provide training to teamsManage platform wide tracker for all PMA & KPI requirements, including required reporting and dates dueSupport project mobilisations, including and not limited to coordination of meetings and minutesAssist in the creation of property documentations, including but not limited to Lease templates, House Rules, Apartment Guides, and Storage & Car Pak Licence, ensuring compliance where required with legislationSupport to deliver strategic programs with regards to resident engagement and ancillary partnershipsAssist with any requirements for new starters include system set ups, IT equipment and required licenses and accountsAssist to comply with Workplace Health and Safety regulationsWHAT YOU WILL BRING TO THE ROLEPrevious experience in an administrative or property-based roleSolid capability in interpreting policies, procedures, and detailed reports.Responsive with a high level of customer serviceStrong communication and interpersonal skills for clear and professional interactionsExcellent relationship-building skills to engage effectively with internal staff and external stakeholdersStrong attention to detail, with an inquisitive mindsetAbility to pivot priorities with changing business needsMicrosoft Excel skills, with the ability to analyse data, generate reports, and support data-driven decision-making.Team-oriented and committed to contributing to a collaborative workplace cultureNational Police Check (completed within last 3 months), at your own costUnrestricted work rights in Australia and New ZealandWorking with Vulnerable People CheckSalespersons Certificate to conduct Real Estate business in a relevant State or Territory desirableWHAT WE CAN OFFER YOU:Exposure to the Build-To-Rent (BTR) sectorAmplify your potential, we offer a variety of opportunities for career progressionPersonal and professional development, through online and face to face training and coursesFocus on employee wellbeing to support mental, emotional, financial and physical health & wellbeing, including access to Employee Assistance ProgramsMonthly morning tea, Annual Christmas Party, and other eventsInclusive culture in a diverse, collaborative and fun team environmentVarious leave options including two weeks paid parental leave, study leave & much moreStrong focus on employee engagement – annual feedback surveys, and access to our community platform (Viva Engage)Performance recognition programs and rewards: 'On-The-Spot' Awards, Quarterly Awards, Annual Awards Night, Employee Milestone RewardsFlu Vaccinations – Company FundedGenerous referral bonus (up to $1,000 AUD/NZD)Access to Insider Rates at Essence Hotels and ApartmentsAre you ready to embark on a rewarding career?We want to learn about all the amazing qualities you can bring to the table. To start your journey with Essence Communities, apply now with your resume and cover letter.We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
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