We are seeking an Operational Controller to join our dedicated team responsible for overseeing and managing on-road operational events across the TGE network. This role is essential for ensuring smooth operations, minimizing disruptions, and enhancing customer satisfaction. Operating 24/7, the Operational Controller will monitor vehicle movements, safety systems, and temperature-sensitive freight, while maintaining open lines of communication with internal stakeholders.
Working Schedule: Off-Peak: 3 days on, 4 days off Peak Period: 4 days on, 3 days off Roster: Rotating Primary Duties & Responsibilities: Operational Response: Respond to on-road operational events and facilitate resolutions in line with business KPIs. Documentation: Create and maintain detailed logs of all on-road events. Breakdown Management: Triage equipment breakdowns and coordinate with technical experts to mitigate business impacts. Incident Coordination: Manage responses to incidents and accidents, ensuring the safety of people, property, and equipment. Network Monitoring: Monitor the TGE road-network and ensure alignment with operational plans. Weather and Traffic Alerts: Issue timely communications regarding potential network impacts due to weather and traffic conditions. Driver Fatigue Management: Address instances of driver fatigue in accordance with company protocols. Telematics Oversight: Review in-vehicle telematics footage to ensure compliance with safety standards. Freight Monitoring: Ensure temperature-sensitive freight maintains compliance with quality standards. Site Access Facilitation: Coordinate after-hours site access at designated locations. Driver Welfare Checks: Conduct welfare checks and engage in regular safety conversations with drivers. Operational Disruption Management: Develop and implement strategies to address and remediate operational disruptions. Reporting: Process and prepare routine reports for stakeholders. Stakeholder Communication: Maintain clear communication with relevant stakeholders throughout operational events. Data Quality Maintenance: Uphold data quality standards in accordance with business requirements. Required Skills & Capabilities: Proficient in problem-solving and conflict resolution. Strong negotiation and influence skills. Eager to learn and develop professionally. Desirable Qualifications & Experience: Secondary School Certificate. Valid driver's license. Experience in transport and logistics operations or customer service. Familiarity with road transport regulations, including dangerous goods. Well-developed verbal and written communication skills. Strong numerical and literacy skills with proven administrative abilities. About Team Global Express: Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.
Why TGE: We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer: Competitive salary above industry standards Upskilling, training, mentoring and more to support your career development journey Fun and practical employee perks and discounts Flexible work, including work from home Inclusive parental leave policy that supports all parents & carers Peer recognition awards acknowledge when you go above and beyond. An inclusive workplace works for everyone: We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.
Our recruitment process: Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in-person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note: When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.
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