This is a Process and Driver Access Analyst role with Uber based in Sydney, Australia At Uber we're reimagining the way the world moves for the better. That means being bold in our decisions and building for something bigger. For us, all of that starts with helping people go anywhere and get anything. It's what we know and what we do best
-- Uber -- Role Seniority - Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
More about the Process and Driver Access Analyst role at Uber To be considered for this role, you must include your intro video when applying as it gives us insight into who you are and what could bring to the team.
As a Process and Driver Access Analyst in the Core Operations team, you will be delivering various projects aimed at strengthening Uber ANZ's operations and compliance position in addition to streamlining the driver sign up process.
Compliance processes:
Directly oversee and execute SQL-based and data-intensive compliance processes. Note that training will be provided for the technical skills required in this role as the usage of SQL and GSheets will form a significant portion of your day-to-day. Project-manage / deliver (with support from Core Ops Managers) and execute key process optimisation initiatives that feed directly into broader compliance and operational excellence strategies of the organisation. This includes reporting to multiple stakeholders and ensuring agreed timelines are met. Partner with cross-functional stakeholders to ensure roadblocks are quickly remediated and projects are effectively and efficiently delivered. Manage administrative tasks related to vendor relationships, including communication, invoicing, and payment processing. Work with and support a team of highly driven and motivated individuals. Raise concerns and contest ideas when necessary. Driver Access:
Be the owner of key driver sign up & funnel metrics such as conversion. This includes:
Challenging currently used metrics and the associated measurement methodology to ensure they are scientific and fit for purpose. Investigating unexpected fluctuations in funnel metrics including identifying and remediating true root causes. Working with Uber's Product team to recommend, test and operationalise new features and improvements to optimise driver onboarding. Oversee driver access to the Uber platform through management of internally-built tools including investigating and promptly resolving any discrepancies, ensuring their seamless operation at all times. Managing driver escalations that point to issues with the onboarding funnel. Be part of a strategic effort focussed on re-defining the vision for driver access ???? Please consider applying even if you don't meet 100% of what's outlined ???? Key Responsibilities Data Analysis and Reporting Stakeholder Engagement Program Management and Execution Key Strengths Collaboration Prioritization Decision Making Why Uber is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Uber not with Hatch.
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