$80,000 – $100,000 /year +super +salary packaging
Salary packaging up to $15,900 tax-free each year, plus $2650 meal & entertainment card benefits Experienced Account Manager with a Passion for Excellent Customer Service, Operational Leadership, and Inclusive Solutions
Assistive Living Technologies and Equipment Resources (ALTER) is a division of Cabrini Health Limited that provides a range of assistive technologies and equipment for sale and hire to hospitals, aged care, and the disability sector. ALTER's head office is in Melbourne, but operations are distributed throughout other states and New Zealand.
The Adelaide-based Operations & Account Manager will be responsible for managing our South Australian contracts and further driving growth within South Australia. In this role, you will also oversee the local operational staff to ensure efficient service delivery while maintaining a deep understanding of logistics operations. Moreover, this role requires a sensitivity to the needs of clients with physical disabilities, ensuring that products and services are tailored to improve their quality of life.
At interview, you will be able to demonstrate:
The ability to develop and work with an existing customer base to solve challenges and improve services, particularly for clients with physical disabilities. Identify and pursue opportunities for new services and clients across South Australia. Oversee and manage a local team of operational staff, ensuring efficient day-to-day operations and adherence to safety and quality standards. Provide a point of escalation for service delivery issues and ensure that logistics operations are running smoothly and efficiently. Highly developed planning and organisational skills, particularly in logistics and team management. Experience in developing rapport and relationships with customers, including those with special needs or physical disabilities, to ensure their requirements are fully met. Ideally, demonstrate an understanding of the hospital, aged care, and disability environment, with a focus on assistive technologies and equipment. To be successful in this role, you will need:
Experience as an account manager with strong business acumen, able to work within a complex corporate environment in a matrix structure. A basic understanding of Assistive Technologies and/or medical devices, with a focus on supporting clients with physical disabilities. Proven experience in managing and leading operational staff, including handling logistics and day-to-day service delivery. The ability to build strong customer relationships, particularly with clients from the disability sector, and a passion for improving patient/client outcomes. The ability to work autonomously at our Keswick facility, as well as collaborate within a national team, along with excellent communication and presentation skills. The successful candidate will be rewarded with a competitive salary package and the opportunity to be part of a dynamic, growing, and highly motivated team. If you are looking to further your career in a company that values its staff and makes a tangible impact in the healthcare and disability sectors, this is the role for you!
To be eligible to apply for this position, you must be an Australian or New Zealand citizen or hold an appropriate Australian work visa. Ineligible applicants will not be considered.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? What's your expected annual base salary? How much notice are you required to give your current employer? Do you have a current Australian driver's licence? #J-18808-Ljbffr