Job Opportunity: Operational Support Officer (APS5 Equivalent) – contract for a Federal Government client Location: Canberra, ACT Employment Type: Maximum Term (Up to 8th August 2025) Benefits: Paid Leave and 15.40% Super Eligibility/Security Requirement: Ability to obtain BASELINE CLEARANCE Are you looking for a role where your attention to detail, research skills, and ability to work in a dynamic environment will make a tangible impact?
We are seeking an Operational Support Officer to join our Federal Government client in Canberra, offering an opportunity to contribute to a high-impact program while gaining experience in a complex and rewarding environment.
What You Will Do: - Research & Analysis: Conduct detailed research to accurately associate participating and non-participating institutions, supporting the seamless progression of applications.
- Request for Information (RFI): Prepare complex RFI packages and issue them to institutions, ensuring data is collected, validated, and processed with the utmost accuracy and in accordance with privacy standards.
- Record Keeping: Maintain accurate and comprehensive records, including case notes, reports, and official documentation, ensuring all information is up-to-date and well-documented.
- Independent Work: Work autonomously to meet individual and team targets while maintaining high standards of attention to detail.
- Stakeholder Management: Develop and maintain professional relationships with internal and external stakeholders, ensuring smooth communication and collaboration across various teams and institutions.
- Continuous Improvement: Identify opportunities for process improvements and contribute to the ongoing enhancement of operational practices and efficiencies.
- Timely Application Progression: Ensure the timely and sensitive progression of applications, supporting a trauma-informed approach to service delivery.
Our Ideal Candidate: - Research & Analytical Skills: You have a keen eye for detail and can effectively conduct research and analysis to identify key institutions and their status within the program.
- Communication & Stakeholder Engagement: Strong communication skills to issue RFIs, liaise with institutions, and maintain collaborative relationships with stakeholders.
- Attention to Detail: You are methodical and organised, ensuring that all documentation and records are kept accurate, up-to-date, and compliant with privacy regulations.
- Self-Management & Resilience: You demonstrate the ability to self-manage in a complex, high-demand environment, adapting to changing priorities and working with a diverse team.
- Process Improvement Focused: You proactively identify and communicate continuous improvement opportunities to enhance operational efficiency and effectiveness.
- Understanding of Policies & Procedures: A solid understanding of organisational policies, procedures, and guidelines to ensure your work aligns with best practices.
Why Join Us?
- Impactful Work: Play a key role in supporting a program that makes a real difference in people's lives.
- Supportive Team Environment: Collaborate with a diverse, dynamic team committed to achieving shared goals.
- Professional Growth: Gain valuable experience in a high-profile government program and contribute to continuous improvement initiatives.
- Comprehensive Benefits: Enjoy paid leave, and a 15.4% superannuation contribution.
If you're ready to take on a challenging and rewarding role in a high-impact environment, apply now to become an Operational Support Officer.
We're looking for someone who thrives in a fast-paced, ever-changing environment and is committed to supporting the program's success with accuracy and professionalism.
Apply Today and Make a Difference!