Primary DetailsTime Type: Full timeWorker Type: EmployeeLocation: Perth
Type: Permanent, full time
Please note we are unable to offer visa sponsorship for this position.
The opportunity An exciting opportunity for a Level 2 Technical support person to join QBE Perth as an Onsite Support Engineer.
Working as part of a National Team, you will provide on-site IT support by troubleshooting hardware and software issues for assigned site(s) as well as people working remote from a QBE office ensuring a quality end user experience.
Your new role Some of your duties will include:
Responding to incidents and requests, providing timely resolution, and delivery of service
Incidents and requests could include anything from software issues to meeting room set-up for CEO
Performing hardware and/or software installations and updates to desktop and/or laptop computers
Providing IT support for projects involving technical rollouts, office moves, upgrades etc
Facilitating accurate record keeping by documenting support issues and/or resolutions
Communicating customer feedback to managers and IT team members
Providing a VIP Onsite Support service, ensuring enhanced support for the QBE Executive Community
Liaising regularly with Executive Assistants, building solid working relationships
About you The successful candidate will have prior experience in a technical support role. You will work well autonomously with excellent communication and relationship building skills.
Hold a technology qualification and/or experience in a technology environment troubleshooting issues
Be familiar with Dell and Surface Pro hardware, iPhones, iPads and Android phones, Microsoft O365 Suite
Be confident troubleshooting and resolving tech issues across many different technologies
Be a team player with excellent rapport building skills – solid working relationships are a key driver of success in this role
As the sole Onsite Support Engineer on the West Coast the ideal candidate will be driven and able to self-manage
About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen!
Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks' gender-equal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBE's Family Domestic Violence First Responder Network
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked 3rd place in the AAGE Top Graduate Employers 2024 for medium sized program as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
APPLY NOW and let's make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ******
Application Close Date: 03/07/2024 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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