Onsite It Support - Level 1

Help Desk & IT Support (Information & Communication Technology) Our client offers a wide range of community services, including aged care, youth support, child care, and disability support, just to name a few.
A recognizable brand, you'll join a motivated workforce that has a genuine passion to help others.
This role will see you work from multiple locations across their services as the company implements a new system.
About the opportunity Are you tech-savvy with a passion for providing exceptional customer service? As an "IT support buddy", you'll play a vital role in supporting the implementation of a new system across the business, supporting staff along the way.
This is a 6-8 week temporary assignment, working full-time hours, where you will be required to travel to various sites.
Key Responsibilities: Technical Support: Offer first-level IT support by addressing and resolving incidents and problems efficiently.
Ensure employees are properly set up with their login credentials, password, and MFA on their personal devices.
Actively engage with employees to assist in downloading and navigating essential apps: Authenticator, Teams, Outlook, Share Point (for the intranet), and Smart Spending (for U Rewards).
Track each employee's progress, confirming they have been successfully set up, so that we can ensure all employees at the service can access our systems.
Document any employees you're unable to set up, noting the reasons (e.g., outdated devices, lack of technical skills, etc.).
Review and troubleshoot kiosk and computer setups on-site, addressing any issues that arise.
Client Engagement: Maintain strong communication with staff, offering empathy and effective solutions to enhance their experience.
About you Experience: At least one year's experience in IT support or a similar role is preferred.
Skills: Proficiency in troubleshooting IT issues, with strong active listening and communication skills.
Customer Focus: Ability to deliver exceptional service and manage customer expectations.
Attention to Detail: Capable of accurately recording and prioritizing service requests and incidents.
Transport: This role will see you service multiple locations, so a car is required.
If you're enthusiastic about IT support and dedicated to helping others, apply now or call Melissa Lombardo on 02)8042 8905.
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