Online Live Chat Officer

Job Description:

We are looking for a reliable and dedicated Online Live Chat Officer to join our team at JetBlue Airways in Canberra, Australian Capital Territory, AU. As an entry-level position, the Online Live Chat Officer will be responsible for interacting with customers through live chat on our website to provide assistance with booking flights, answering inquiries, and resolving issues in a timely manner.

Responsibilities:- Engage with customers through live chat to provide accurate and helpful information- Assist customers with booking flights, making changes to reservations, and answering general inquiries- Resolve customer issues and complaints effectively and efficiently- Work closely with other team members to ensure a seamless customer experience- Keep detailed records of customer interactions and feedback

Requirements:- 1 year of experience in a customer service role preferred- Reliable and dedicated with a strong work ethic- Creative problem-solving skills- Strong leadership qualities- Excellent communication skills, both written and verbal- Ability to work well under pressure and multi-task effectively- Proficiency in using online chat platforms and customer service software

Benefits:- Paid Time Off (PTO)- Employee discounts on flights- Dental insurance- Opportunity for career growth within the company

Working Environment:As an Online Live Chat Officer at JetBlue Airways, you will have the opportunity to build strong relationships with colleagues, clients, and partners. You will be part of a dynamic team dedicated to providing exceptional customer service and ensuring a positive experience for all passengers.

Deadline to Apply:June 29, 2024

Equal Opportunity Statement:JetBlue Airways is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.