**Job Title:** Online Customer Support Representative
**Company:** Ryder System
**Location:** Melbourne, Victoria, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
**Job Description:**
Ryder System, a leader in transportation and supply chain solutions, is seeking a dedicated and resilient Online Customer Support Representative to join our dynamic team in Melbourne. This part-time position is ideal for individuals who thrive in an energetic and rapidly evolving work environment. As a key member of our customer service team, you will serve as the first point of contact for customers seeking assistance with our services and products.
**Responsibilities:**
- **Customer Interaction:** Respond to customer inquiries through various online channels (email, chat, and social media) in a professional and timely manner.
- **Issue Resolution:** Diagnose customer issues and provide effective solutions while ensuring high levels of customer satisfaction.
- **Product Knowledge:** Develop a comprehensive understanding of Ryder's products and services to accurately assist customers and provide thorough guidance and support.
- **Research & Analysis:** Utilize research skills to gather information pertinent to customer inquiries and issues, ensuring accurate and prompt responses.
- **Documentation:** Maintain accurate records of all customer interactions and transactions in the customer relationship management (CRM) system for future reference and reporting purposes.
- **Collaboration:** Work closely with other departments, such as Operations and Sales, to relay customer feedback and resolve issues that require cross-departmental coordination.
- **Continuous Improvement:** Contribute to the improvement of customer support processes by providing creative suggestions based on customer feedback and personal experiences.
- **Performance Metrics:** Meet or exceed performance targets related to response time, resolution rate, and customer satisfaction as set by the management team.
- **Training & Development:** Participate in ongoing training and development sessions to enhance product knowledge, customer service skills, and personal growth.
**Requirements:**
- **Education:** High school diploma or GED; Bachelor's degree in a related field is a plus.
- **Experience:** A minimum of 2 years of experience in customer support, preferably in an online or digital environment.
- **Technical Skills:** Proficiency in using CRM systems, online communication tools, and standard office software (Microsoft Office Suite, Google Workspace).
- **Personality Traits:**
- **Resilient:** Ability to handle difficult situations and customer complaints professionally and maintain a positive attitude under pressure.
- **Reliable:** Dependable and consistent in attendance and performance; able to prioritize tasks effectively.
- **Soft Skills:**
- **Research:** Strong aptitude for conducting research to resolve customer inquiries and adapt solutions based on obtained information.
- **Creativity:** Ability to think outside the box and propose innovative solutions to enhance the customer experience.
**Benefits:**
- Free accommodation
- Medical coverage
- Retirement plan
**Working Environment:**
You will work in a fast-paced and supportive workplace, where the culture promotes teamwork, creativity, and the continuous development of customer support practices. The right candidate will be able to adapt to changing circumstances and exhibit a strong commitment to excellent customer service.
**Application Deadline:** Please submit your application by October 2, 2024.
**Equal Opportunity Statement:**
Ryder System is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
