Online Customer Support Representative

Job Description:

Nearmap is seeking an Online Customer Support Representative to join our team in Canberra, Australian Capital Territory. This part-time position is perfect for entry-level candidates with a desire to provide exceptional customer service in an online environment.

Responsibilities:- Responding to customer inquiries via email, chat, or phone in a timely and professional manner- Providing technical support and troubleshooting assistance to customers experiencing issues with our online platform- Educating customers on our products and services, and guiding them through the onboarding process- Documenting customer interactions and feedback to help improve our services- Collaborating with other team members to ensure a seamless customer experience

Requirements:- Strong written and verbal communication skills- Driven and reliable with a strong work ethic- Analytical mindset with the ability to problem solve and think critically- Excellent planning and organizational skills- Ability to work independently and as part of a team- Basic computer skills and familiarity with online tools and platforms

Benefits:- Dental insurance- Paid Time Off (PTO)- Relocation allowance

Working Environment:At Nearmap, we strive to promote equality and fairness for all employees. We value diversity and inclusion, and provide a supportive and inclusive working environment.

Deadline to apply: July 13, 2024

Equal Opportunity Statement:Nearmap is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.