Online Customer Support Associate

Job Description:

Textron is seeking a passionate and motivated Online Customer Support Associate to join our team in Adelaide, South Australia. As an Entry Level position, no prior experience is required. The ideal candidate will have strong strategic planning and communication skills to provide exceptional customer support in an online environment.

Responsibilities:
1. Respond to customer inquiries via online chat, email, and social media platforms.
2. Provide technical support for online products and services.
3. Assist customers with account management and troubleshooting.
4. Identify and escalate priority issues to appropriate teams.
5. Collaborate with other departments to improve the overall customer experience.
6. Maintain accurate records of customer interactions and transactions.
7. Stay up-to-date on product information and industry trends.
8. Handle customer complaints and provide appropriate solutions.

Requirements:
1. Strong communication skills, both written and verbal.
2. Ability to think strategically and prioritize tasks effectively.
3. Passion for customer service and helping others.
4. Motivated to learn and grow within the company.
5. High school diploma or equivalent.
6. Basic computer skills and proficiency in Microsoft Office.
7. Ability to work independently and in a team environment.

Benefits:
1. Retirement plan
2. Company-provided transportation
3. Medical coverage

Working Environment:
Join Textron and be part of a company that pioneers change and sets industry benchmarks. Work in a collaborative and innovative environment where your ideas and contributions are valued.

Deadline to Apply:
July 22, 2024

Equal Opportunity Statement:
Textron is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.