Online Customer Support Associate

Job Description:

AK Steel Holding is seeking an Online Customer Support Associate to join our team in Canberra, Australian Capital Territory, AU. This is a full-time entry-level position ideal for individuals with at least 1 year of experience in customer support.

Responsibilities:- Responding to customer inquiries and providing assistance via online chat, email, and phone- Resolving customer issues in a timely and professional manner- Collaborating with other team members to ensure excellent customer service- Maintaining accurate records of customer interactions and transactions- Monitoring customer satisfaction and identifying areas for improvement- Collaborating with other departments to resolve customer issues

Requirements:- Resourceful and hardworking personality traits- Strong project management skills- Excellent communication skills- 1 year of experience in customer support- Ability to work well in a team environment- Excellent problem-solving skills- Flexibility to adapt to changing priorities

Benefits:- Joining bonus- Free food- Remote work flexibility- Opportunities for unlimited personal and professional growth

Equal Opportunity Statement:AK Steel Holding is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Deadline to apply: ********

If you meet the requirements and are passionate about providing excellent customer support, we encourage you to apply for the Online Customer Support Associate position at AK Steel Holding. Join us in providing top-notch service to our valued customers.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.