### Job Title: Online Customer Support Assistant
**Company:** Abbott Laboratories
**Location:** Perth, Western Australia, AU
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 2
#### Job Description:
Abbott Laboratories, a global leader in healthcare, is seeking a vibrant and dedicated Online Customer Support Assistant for our Perth office. This part-time role is tailor-made for individuals who thrive in dynamic environments and are passionate about delivering exceptional customer service. The ideal candidate will have a strong background in customer support, excellent communication skills, and an unwavering commitment to teamwork and problem-solving. Join our mission to enhance the lives of our customers through innovative healthcare solutions!
#### Key Responsibilities:
- **Customer Interaction:** Provide timely and effective online support to customers via chat, email, and social media platforms, ensuring a positive customer experience.
- **Problem Resolution:** Address inquiries, troubleshoot issues, and resolve customer concerns using your product knowledge and company resources.
- **Documentation:** Maintain accurate records of customer interactions, including inquiries, complaints, and feedback, to contribute to process improvements.
- **Collaboration:** Work closely with cross-functional teams (sales, product development, research & development) to relay customer feedback and improve overall service delivery.
- **Product Knowledge:** Stay up-to-date with Abbott products and services to provide accurate information to customers and enhance their experience.
- **Feedback Loop:** Actively gather customer insights and promote feedback within the team to foster continuous improvement in our support processes.
- **Performance Metrics:** Meet or exceed individual and team performance targets, including response time, customer satisfaction scores, and resolution rates.
- **Training and Support:** Participate in ongoing training programs to enhance product knowledge and customer service skills.
#### Requirements:
- **Education:** Minimum of an Associate Degree or equivalent educational background.
- **Experience:** At least 2 years of experience in customer service or support roles, preferably in an online environment.
- **Personality Traits:** Energetic and dedicated, with a positive attitude and a genuine passion for helping others.
- **Soft Skills:**
- Strong strategic planning abilities to manage customer inquiries effectively.
- Exceptional attention to detail to ensure accuracy and consistency in communications and record-keeping.
- **Technical Skills:**
- Proficient in using customer support software, online chat tools, and social media platforms.
- Basic understanding of healthcare products or the ability to quickly learn and apply new information.
- **Availability:** Flexibility to work part-time hours, including evenings and weekends, as needed.
#### Benefits:
- Competitive compensation with opportunities for profit sharing.
- Travel opportunities may be available for training or conferences.
- Visa sponsorship for qualified candidates.
- A supportive working environment that encourages autonomy and independence, allowing you to excel in your role.
#### Working Environment:
At Abbott Laboratories, we believe in fostering a trusting and empowering working environment. We encourage our employees to take ownership of their roles and to embrace a culture of independence and self-motivation. Your contributions will be recognized, and you will have the freedom to innovate and find solutions that work best for our customers and the organization.
#### Application Information:
If you are an energetic and dedicated individual looking to contribute your customer support expertise to a reputable company committed to enhancing healthcare, we encourage you to apply. Please submit your application by **October 6, 2024.**
#### Equal Opportunity Statement:
Abbott Laboratories is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
