**Job Title: Online Customer Support Assistant**
**Company: APA Group**
**Location: Melbourne, Victoria, AU**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
### Job Description
At APA Group, we are looking for a motivated and detail-oriented Online Customer Support Assistant to join our dynamic team. As an entry-level member of our customer support department, you will play a crucial role in enhancing customer satisfaction through effective communication and problem-solving. This part-time position is ideal for individuals who are driven and dedicated to delivering outstanding service in a fast-paced environment.
### Key Responsibilities
- **Customer Interaction**: Respond to customer inquiries through various online platforms including email, chat, and social media promptly and professionally to ensure a high level of customer satisfaction.
- **Issue Resolution**: Identify and analyze customer issues, complaints, and feedback; troubleshoot and resolve problems, providing effective solutions as promptly as possible.
- **Documentation**: Maintain accurate records of customer interactions, inquiries, feedback, and transactions using our Customer Relationship Management (CRM) system.
- **Product Knowledge**: Stay updated on product offerings, services, and company policies to provide accurate information to customers and assist with various inquiries.
- **Collaboration**: Work closely with other departments, including sales and technical teams, to escalate and follow up on persistent or complex customer issues.
- **Feedback Loop**: Gather and analyze feedback from customers to identify trends and areas for improvement, contributing to the enhancement of our service delivery.
- **Continuous Improvement**: Participate in training sessions and workshops to improve skills and knowledge about products and customer service best practices.
### Requirements
- **Education**: High school diploma or equivalent; relevant experience in customer service is preferred.
- **Experience**: At least 1 year of experience in a customer support role or related field.
- **Technical Skills**: Proficient in using CRM software and other customer support tools. Familiarity with Microsoft Office Suite.
- **Personality Traits**:
- **Driven**: Demonstrated motivation to exceed customer expectations and achieve performance goals.
- **Dedicated**: Committed to providing exceptional customer service and supporting team goals.
- **Soft Skills**:
- **Analytical Skills**: Ability to assess situations and understand customer needs effectively.
- **Attention to Detail**: Meticulous in documenting customer interactions and following up on inquiries to ensure no details are overlooked.
- **Communication Skills**: Strong verbal and written communication capabilities to engage effectively with customers and team members.
### Benefits
- **Visa Sponsorship**: We provide support for visa sponsorship for eligible candidates.
- **Company Equipment**: All necessary equipment will be provided to you for remote work.
- **Disability Insurance**: Comprehensive disability insurance coverage to provide peace of mind.
### Working Environment
At APA Group, we nurture an entrepreneurial atmosphere, encouraging innovation and initiative even within an established organization. We celebrate individual contributions while fostering collaboration across teams to achieve our goals. Join us and be part of an exciting journey in creating exceptional customer experiences!
### Application Deadline
Please submit your application by **October 6, 2024**.
### Equal Opportunity Statement
APA Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, gender, disability, or any other characteristic protected by law.
If you are ready to contribute to our mission and excited about the opportunity to support our customers, we look forward to your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
