Online Customer Success Representative

Job Description:

AECOM, a leading engineering and consulting firm, is seeking an Online Customer Success Representative to join our team in Canberra, Australian Capital Territory. This is a full-time entry-level position, perfect for individuals who are passionate about customer service and eager to learn and grow in a dynamic work environment.

Responsibilities:- Provide excellent customer service and support to online customers through various communication channels such as email, chat, and social media- Troubleshoot and resolve customer issues and inquiries in a timely and efficient manner- Collaborate with internal teams to ensure customer needs are met and problems are resolved- Maintain accurate records of customer interactions and transactions- Identify and escalate priority issues to the appropriate channels- Stay up to date on product knowledge and industry trends to better assist customers- Drive customer satisfaction and retention through proactive engagement and relationship building

Requirements:- Strong communication skills and a customer-oriented mindset- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- Strong negotiation and problem-solving skills- Adaptability and willingness to learn new technologies and processes- Ability to work independently and as part of a team- High school diploma or equivalent- No prior experience required

Personality Traits:- Passionate about delivering exceptional customer service- Adaptable to changing priorities and challenges

Soft Skills:- Strong negotiation skills- Adaptability to new situations and technologies

Benefits:- Company-provided equipment- Gym membership- Visa sponsorship for eligible candidates

Working Environment:At AECOM, we empower our employees to take ownership of their work and make impactful decisions. You will have the opportunity to grow and develop your skills in a supportive and collaborative work environment.

Equal Opportunity Statement:AECOM is an equal opportunity employer and we value diversity in our workforce. We encourage all qualified candidates to apply, regardless of race, gender, age, religion, sexual orientation, or disability status.

Deadline to apply: July 1, 2024

Don't miss out on this exciting opportunity to kickstart your career in customer success with AECOM. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.