**Job Title:** Online Customer Success Officer
**Company:** Owens-Illinois
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Owens-Illinois, a leader in glass manufacturing, is seeking a motivated and dedicated Online Customer Success Officer to join our team in Canberra. This entry-level position is ideal for individuals looking to kickstart their career in customer support while making a tangible impact on our clients' experiences with our products and services. As an Online Customer Success Officer, you will be at the forefront of our mission to ensure customer satisfaction and adapt our services to meet their needs.
**Responsibilities:**
- **Customer Support:** Act as the primary point of contact for customers via email, chat, and web platforms for inquiries and support requests. Respond to customer questions in a timely and professional manner.
- **Issue Resolution:** Identify and resolve customer issues and concerns promptly. Employ problem-solving techniques to analyze customer needs and drive successful resolutions.
- **User Engagement:** Engage with customers to understand their usage patterns and challenges with our products, collecting feedback that will inform future improvements.
- **Data Analysis:** Utilize data analytics tools to monitor customer satisfaction metrics and track customer interactions. Suggest actionable improvements based on data-driven insights.
- **Collaboration:** Work closely with other departments (e.g., sales, product development) to relay customer feedback and ensure a seamless customer experience.
- **Training and Development:** Participate in ongoing training to remain knowledgeable about our products and industry best practices. Share insights with the team to foster a learning culture.
- **Documentation:** Maintain accurate records of customer interactions and feedback in our customer relationship management (CRM) system to enhance the overall customer experience and streamline processes.
- **Customer Education:** Assist in creating and updating educational content, such as FAQs, guides, and tutorials, to better serve customers and reduce common inquiries.
**Requirements:**
- **Educational Background:** High school diploma or equivalent; a degree in Business, Communications, or a related field is a plus but not required.
- **Experience:** No prior experience required; we are looking for driven and dedicated individuals eager to learn and grow in the customer success field.
- **Personality Traits:**
- Dedicated: Consistently seeks to meet customer needs and exceeds expectations.
- Driven: Demonstrates motivation and a strong desire to achieve personal and team goals.
- **Soft Skills:**
- Problem-Solving: Ability to think critically and creatively to identify solutions for customers.
- Analytical: Comfortable utilizing data to analyze customer feedback and identify trends for improvement.
**Working Environment:**
You will have the opportunity to leverage data to inform decisions and drive strategic initiatives within the customer success team. Collaboration with cross-functional teams to enhance the customer journey will be paramount to this role.
**Benefits:**
- Company transportation to and from the office.
- Comprehensive training and professional development programs to enhance your skills and career prospects.
- Disability insurance for peace of mind.
**Deadline to Apply:** October 7, 2024
*Owens-Illinois is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
