Online Customer Success Associate

Job Description:

CST Brands is seeking a dedicated and passionate Online Customer Success Associate to join our team in Canberra, Australian Capital Territory. As an Associate Level role, the Online Customer Success Associate will be responsible for ensuring the satisfaction and success of our online customers. The ideal candidate will have at least 4 years of experience in a customer-facing role and possess strong leadership and innovation skills.

Responsibilities:1. Manage customer relationships through online channels such as email, chat, and social media.2. Provide timely and accurate responses to customer inquiries and issues.3. Track customer feedback and work with the team to address any recurring problems.4. Collaborate with the marketing and sales teams to drive customer retention and increase online sales.5. Assist in the development and implementation of new customer success initiatives.6. Stay up-to-date on industry trends and best practices in customer success.

Requirements:1. Bachelor's degree in Marketing, Business, or related field.2. Strong communication and interpersonal skills.3. Experience working in a fast-paced, customer-focused environment.4. Ability to work independently and as part of a team.5. Proficiency in Microsoft Office and CRM software.

Benefits:1. Joining Bonus2. Dental insurance3. Vision insurance

Working Environment:At CST Brands, we encourage calculated risk-taking to drive innovation and progress. We value creativity and thinking outside the box to find new solutions to customer challenges.

Deadline to Apply:June 3, 2024

Equal Opportunity Statement:CST Brands is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage diversity and inclusion in our workplace.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.