Online Customer Success Assistant

Peabody Energy is seeking a motivated and confident Online Customer Success Assistant to join our team in Canberra, Australian Capital Territory. As a key member of our customer success team, you will be responsible for ensuring the success and satisfaction of our customers who interact with our online platforms.

Responsibilities:- Provide exceptional customer support through various channels, including email, chat, and phone- Proactively reach out to customers to ensure their needs are being met and offer assistance as needed- Identify opportunities for upselling or cross-selling products or services to customers- Collaborate with other teams to resolve customer issues and ensure a seamless experience- Analyze customer data to identify trends and provide insights to improve the customer experience- Assist in the development and implementation of customer success strategies- Stay up-to-date on industry trends and best practices in online customer success

Requirements:- 3 years of experience in a customer success or customer service role- Confident and motivated personality- Excellent communication and persuasion skills- Creative problem-solving abilities- Ability to thrive in a fast-paced and changing environment- Proficiency in Microsoft Office and experience with CRM software- Bachelor's degree in Business Administration, Marketing, or a related field preferred

Benefits:- Parental leave- Life insurance- Free accommodation for employees traveling for work

Working Environment:At Peabody Energy, we thrive in an environment that embraces and navigates change seamlessly. We are committed to fostering a culture of innovation, collaboration, and continuous improvement.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement:Peabody Energy is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.