Online Customer Service Officer

CSX is seeking a confident and passionate individual to join our team as an Online Customer Service Officer in Canberra, Australian Capital Territory. This is a part-time entry-level position with no previous experience required.

Responsibilities:- Respond to customer inquiries and provide assistance in a timely and professional manner through various online channels such as email, chat, and social media- Resolve customer complaints and issues effectively and efficiently- Process orders, returns, and exchanges accurately- Keep detailed records of customer interactions and transactions- Collaborate with other departments to ensure a seamless customer experience- Stay up-to-date on company products, services, and policies in order to provide accurate information to customers- Assist in improving customer service processes and procedures as needed

Requirements:- Confident and passionate about providing excellent customer service- Strong leadership skills to take charge of customer interactions and resolve issues effectively- Ability to research and find solutions to customer inquiries and problems- Excellent communication skills, both written and verbal- Ability to multitask and prioritize tasks in a fast-paced environment- Proficiency in using online communication tools and platforms- Flexible schedule to accommodate rotating shifts, including evenings and weekends

Benefits:- Medical coverage- Retirement plan- Travel opportunities

Working environment:At CSX, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing exceptional customer service and creating positive experiences for our customers.

Deadline to apply: July 7, 2024

Equal opportunity statement:CSX is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.