Online Customer Care Associate

We are currently looking for a motivated and passionate Online Customer Care Associate to join our team at WESCO International in Canberra, Australian Capital Territory. As an Entry Level position, no prior experience is required, but a minimum of 1 year of relevant experience is preferred.

Responsibilities:
- Interact with customers through various online platforms to provide assistance and support with their inquiries, orders, and concerns
- Maintain a high level of professionalism and customer service while resolving customer issues in a timely manner
- Collaborate with other departments to ensure a seamless customer experience
- Utilize analytical skills to identify trends and patterns in customer inquiries to improve overall customer satisfaction
- Use creativity to find innovative solutions to complex customer problems

Requirements:
- Strong communication skills, both written and verbal
- Ability to work independently and as part of a team
- Strong analytical skills and attention to detail
- Excellent problem-solving abilities
- Motivated and passionate about providing top-notch customer service

Personality traits: motivated, passionate
Soft skills: analysis, creativity

Benefits:
- Free food provided during working hours
- Travel opportunities for training and professional development
- Paid overtime for extra hours worked

Working environment:
At WESCO International, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing exceptional service to our customers while fostering a positive and inclusive workplace culture.

Deadline to apply: July 14, 2024

Equal Opportunity Statement:
WESCO International is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.