**Job Title:** Online Contact Center Assistant
**Company:** Domtar
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**About Us:**
Domtar is a leading global supplier of comprehensive, sustainable solutions in paper and wood products. We are committed to fostering an inclusive and diverse environment where every employee feels valued and empowered to contribute their unique talents. We invite you to join our team and be a part of our ongoing journey towards excellence.
**Job Summary:**
As an Online Contact Center Assistant at Domtar, you will play a crucial role in providing exceptional customer service through various online platforms. You will be responsible for responding to customer inquiries, assisting with problem resolution, and ensuring a positive customer experience. This is a fantastic opportunity for someone looking to kick-start their career in customer service within a supportive and dynamic company.
**Key Responsibilities:**
- Respond promptly and professionally to customer inquiries via email, chat, and social media platforms.
- Assist customers with product information, order processing, and issue resolution in a timely manner.
- Maintain accurate customer records and track interactions using our customer relationship management (CRM) software.
- Collaborate with team members to address customer concerns, fostering a team-oriented environment.
- Identify trends in customer inquiries and provide feedback to management for process improvement.
- Participate in training sessions and team meetings to enhance your skills and product knowledge.
- Contribute to a positive working environment by embracing company values and promoting a culture of inclusivity.
- Uphold confidentiality and security protocols regarding customer and company information.
**Requirements:**
**Education and Experience:**
- High school diploma or equivalent.
- Entry-level position; no previous experience required.
**Knowledge, Skills, and Abilities:**
- Excellent verbal and written communication skills.
- Strong critical thinking abilities and problem-solving skills.
- Familiarity with digital communication tools and platforms preferred.
- High level of attention to detail and ability to multitask effectively.
**Personal Attributes:**
- Independent worker who can manage time efficiently.
- Energetic attitude with a passion for helping others.
- Positive, adaptable, and open to feedback.
**Benefits:**
- Free accommodation.
- Free food.
- Paid sick leave.
- Opportunities for professional development and career advancement.
- Supportive and inclusive workplace culture.
**Working Environment:**
At Domtar, we are dedicated to creating a working environment that paves the way for diversity and inclusivity, fostering a culture of belonging where employees can bring their authentic selves to work. We believe in the power of collaboration and respect for all individuals, recognizing that diverse perspectives enhance our ability to innovate and serve our customers effectively.
**Application Deadline:**
All applications must be submitted by October 25, 2024.
**Equal Opportunity Statement:**
Domtar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, experiences, and abilities to apply and join our team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
