**Job Title: Online Client Support Specialist**
**Company: Visteon**
**Location: Perth, Western Australia, AU**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
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### Job Description
Join Visteon as an Online Client Support Specialist and be part of a dynamic team dedicated to delivering exceptional customer service and support. This entry-level role is ideal for individuals seeking to begin their career in client support, offering a great opportunity to develop vital skills and contribute to the success of a leading company in automotive technology.
### Key Responsibilities
- **Customer Interaction**: Respond to client inquiries via email, chat, and social media, ensuring timely and effective resolution to issues while maintaining a friendly and professional demeanor.
- **Issue Resolution**: Assist clients in troubleshooting and resolving issues, providing clear guidance and steps to ensure a seamless user experience.
- **Documentation**: Maintain and update customer interaction records accurately in our CRM system to ensure effective follow-ups and service continuity.
- **Feedback Collection**: Gather and log client feedback to help improve our services and support efforts, contributing to continuous quality improvements.
- **Product Knowledge**: Gain a comprehensive understanding of Visteon's products and services to provide informed support and contribute to client education.
- **Team Collaboration**: Work closely with the internal support team and other departments to escalate complex issues and ensure prompt resolution.
- **Training Participation**: Engage in ongoing training programs to enhance product knowledge and customer service skills.
- **Performance Metrics**: Meet or exceed set performance metrics including response times, resolution times, and customer satisfaction scores.
### Key Requirements
- **Education**: High school diploma or equivalent; relevant coursework or training in customer service preferred.
- **Work Ethic**: Demonstrated hardworking and energetic approach to tasks with a focus on achieving high standards of work.
- **Soft Skills**: Exceptional creativity and critical thinking skills to independently analyze issues and propose effective solutions.
- **Communication Skills**: Strong verbal and written communication skills necessary to engage effectively with clients and team members.
- **Technological Proficiency**: Basic knowledge of computer systems, CRM platforms, and communication tools.
- **Flexibility**: Ability to work part-time hours, including evenings and weekends as needed.
### Benefits
- **Parental Leave**: Generous parental leave policy to support new parents.
- **Employee Discounts**: Exclusive discounts on products and services for employees.
- **Medical Coverage**: Comprehensive medical benefits to support employee health and well-being.
### Working Environment
At Visteon, we pursue excellence in every endeavor and set a high standard for achievement. We foster a collaborative and supportive workplace that encourages innovation and professional growth while providing exceptional service to our clients.
### Application Information
If you're ready to embark on a fulfilling career as an Online Client Support Specialist with Visteon, please submit your application by **October 22, 2024**.
**Equal Opportunity Statement**: Visteon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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Join us at Visteon and become an integral part of a team that values excellence and innovation in client support. We look forward to your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
