**Job Title:** Online Client Support Representative
**Company:** PACCAR
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
PACCAR is seeking a motivated and driven Online Client Support Representative to join our dynamic team in Canberra. This entry-level position is perfect for individuals who thrive in a fast-paced and innovative environment and are eager to contribute to our commitment to excellence. As a part-time support representative, you will play a crucial role in providing high-quality assistance to our clients while enhancing our reputation for exceptional customer service.
**Responsibilities:**
- **Client Interaction:** Respond promptly to inquiries via online chat, email, and any available digital platforms, ensuring all clients receive timely, accurate, and helpful assistance.
- **Problem Solving:** Diagnose and resolve client issues related to our products and services, employing effective problem-solving techniques to ensure customer satisfaction.
- **Documentation:** Accurately log client interactions and maintain detailed records of inquiries and resolutions in our customer relationship management (CRM) system.
- **Product Knowledge:** Develop a thorough understanding of PACCAR's offerings to effectively address client questions and provide insightful advice on product usage and specifications.
- **Feedback Collection:** Gather customer feedback to identify trends and contribute to service improvements, sharing valuable insights with the management team.
- **Team Collaboration:** Work closely with team members and other departments to facilitate seamless communication and problem resolution, promoting a cohesive work environment.
- **Continuous Learning:** Participate in training programs to enhance your knowledge and skills, ensuring you remain adept at employing the latest tools and techniques in client support.
- **Client Follow-Up:** Proactively follow up with clients after issue resolution to ensure ongoing satisfaction and to foster long-term relationships.
**Requirements:**
- **Experience:** Minimum of 1 year in customer service or support roles, preferably in an online setting.
- **Education:** High school diploma or equivalent; additional qualifications in customer service or business are a plus.
- **Personality Traits:**
- *Driven:* Demonstrates a strong work ethic and is motivated to meet and exceed performance expectations.
- *Adaptable:* Willingness to adjust to changing circumstances and handle various client needs with ease.
- **Soft Skills:**
- *Problem-Solving:* Strong analytical skills with the ability to identify issues and formulate practical solutions.
- *Communication:* Excellent verbal and written communication skills, able to convey complex information clearly and concisely.
**Benefits:**
- Company equipment to ensure you have the necessary tools for success.
- Transportation support to facilitate easy access to work.
- Dental insurance coverage for you and your family.
**Working Environment:**
At PACCAR, we strive to spark creativity and motivation in an environment that inspires greatness. You will be empowered to share your ideas and contribute to a supportive workplace culture that values innovation and teamwork.
**Deadline to Apply:** Please submit your application by October 15, 2024.
**Equal Opportunity Statement:**
PACCAR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law. We encourage applications from all qualified individuals and are dedicated to ensuring a diverse workplace.
Join us at PACCAR and kickstart your career in a dynamic and supportive environment!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
