Online Client Service Officer

Job Description:

MGM Resorts International is seeking a dynamic and driven Online Client Service Officer to join our team in Canberra, Australian Capital Territory. As an Associate Level position, the Online Client Service Officer will be responsible for providing exceptional customer service to our online clients, ensuring their needs are met and issues are resolved in a timely and efficient manner. The ideal candidate will have at least 2 years of experience in a similar role and possess a strong drive to succeed.

Responsibilities:- Manage and respond to client inquiries and issues via online platforms- Assist clients with account management, technical support, and troubleshooting- Provide guidance and support to clients on our range of products and services- Collaborate with other team members to ensure a seamless client experience- Monitor client feedback and make recommendations for continuous improvement- Maintain accurate records of client interactions and transactions

Requirements:- 2+ years of experience in a customer service role, preferably in an online setting- Strong communication and interpersonal skills- Ability to work independently and as part of a team- Proficient in using online communication tools and platforms- Strategic planning skills and ability to prioritize tasks- Resilient and able to handle challenging situations with poise- Must be driven and committed to delivering exceptional service- Equal Opportunity Statement: MGM Resorts International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

Benefits:- Paid Time Off (PTO)- Free accommodation- Company transportation

Working Environment:At MGM Resorts International, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. Our team is dedicated to providing the best possible service to our clients, and we value teamwork, strategic planning, and innovation.

Deadline to apply: June 29, 2024

If you meet the requirements and are ready to take on this exciting opportunity as an Online Client Service Officer with MGM Resorts International, we encourage you to apply by the deadline. We look forward to welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.