**Job Title: Online Client Service Associate**
**Company: United Technologies**
**Location: Canberra, Australian Capital Territory, AU**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
**Deadline to Apply: October 14, 2024**
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**Job Description:**
United Technologies is seeking an enthusiastic and motivated Online Client Service Associate to join our dynamic team in Canberra. This part-time position is ideal for individuals who thrive in an autonomous working environment and are committed to providing exceptional service to our clients. As a part of our team, you will play a vital role in ensuring our clients have a positive experience with our services and products.
**Key Responsibilities:**
- **Client Interaction:**
- Respond promptly to client inquiries through various online channels, including email, chat, and social media.
- Build and maintain strong relationships with clients, understanding their needs and ensuring satisfaction with our services.
- Proactively follow up with clients to ensure timely resolution of issues and to provide updates on ongoing queries.
- **Service Management:**
- Monitor and manage client accounts, ensuring all information is up-to-date and accurate.
- Conduct regular quality checks on service delivery processes and client interactions to identify areas for improvement.
- Collaborate with internal teams to implement solutions based on client feedback and needs.
- **Project Support:**
- Assist in the development and execution of client-facing projects, ensuring timelines and deliverables are met.
- Participate in project planning sessions, contributing innovative ideas and strategies to enhance client services.
- Track progress on assigned projects, providing updates to management and adjusting plans as necessary.
- **Reporting and Analysis:**
- Produce regular reports on client feedback, service delivery metrics, and overall client satisfaction.
- Utilize data analysis to identify trends in client behavior and service performance, making recommendations for improvements.
**Requirements:**
- **Education and Experience:**
- Bachelor's degree in Business, Communications, or a related field preferred.
- Minimum of 2 years of experience in a client service or customer support role, preferably in an online environment.
- **Technical Skills:**
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and client management software.
- Familiarity with online communication tools and platforms.
- **Personality Traits:**
- Hardworking with a strong drive to succeed and attain client satisfaction.
- Self-motivated and able to work independently while managing time effectively.
- **Soft Skills:**
- Strong innovation mindset, with the ability to generate creative solutions to client challenges.
- Excellent project management skills, demonstrating the ability to multitask and prioritize effectively.
- **Communication Skills:**
- Exceptional verbal and written communication skills, conveying information clearly and effectively.
- Strong interpersonal skills to engage with clients in a friendly and professional manner.
**Working Environment:**
At United Technologies, we foster a culture that encourages autonomy and independence, trusting our employees to excel in their roles. We believe that a flexible and empowering work environment leads to greater job satisfaction and productivity.
**Benefits:**
- Vision insurance to support eye health.
- Employee discounts on products and services.
- Subsidized gym membership to promote wellness and fitness.
**Equal Opportunity Statement:**
United Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences to join our team.
If you are driven, innovative, and eager to contribute to a collaborative team, we would love to hear from you! Apply by October 14, 2024, for the opportunity to join our exciting team as an Online Client Service Associate.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
