**Job Title:** Online Client Relations Associate
**Company:** CSX
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
**About Us:**
CSX is a leading organization dedicated to fostering an inclusive culture that values and respects diverse perspectives. We are committed to providing exceptional customer service and ensuring that our clients have a positive experience with our products and services. Join our team to help us achieve this mission and contribute to a supportive work environment.
**Job Overview:**
As an Online Client Relations Associate, you will be the vital link between our company and our clients. You will handle inquiries, provide product information, manage client accounts, and ensure that our clients' needs are met in a timely and professional manner. Your contributions will directly impact client satisfaction and drive our company's success.
**Key Responsibilities:**
- Serve as the primary point of contact for online clients, assisting with inquiries, issues, and product-related questions through various communication channels such as email, chat, and social media.
- Manage and update client accounts in our internal systems, ensuring all information is accurate and up-to-date.
- Collaborate with internal teams to resolve client issues and provide feedback on client experiences to drive continuous improvement.
- Conduct follow-up communications with clients to ensure satisfaction and gather insights for potential enhancements to our services.
- Provide clients with detailed information on product features and offerings, as well as assist with troubleshooting when needed.
- Maintain a deep understanding of company policies, procedures, and products to provide accurate information and resolve client inquiries efficiently.
- Engage in ongoing training and development to enhance product knowledge and customer service skills.
- Contribute innovative ideas for improving client interactions and enhancing overall client satisfaction.
- Assist in the development of content for FAQs, training materials, and other client resource documents.
**Requirements:**
**Education & Experience:**
- Minimum of 2 years of experience in a client-facing role, preferably in customer service or client relations.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
**Personality Traits:**
- Motivated and passionate about delivering exceptional client experiences.
- A strong desire to learn and grow within the company.
**Soft Skills:**
- Excellent cooperation skills, showcasing the ability to work collaboratively with clients and team members.
- Creative problem-solving skills, with the ability to think outside the box to address client needs.
**Technical Skills:**
- Strong proficiency with computer systems and various online communication platforms.
- Familiarity with data entry and record keeping.
**Benefits:**
- Paid overtime opportunities to support work-life balance.
- Joining Bonus awarded upon successful completion of the probationary period.
- Free accommodation offered to facilitate a smooth transition into your new role.
**Working Environment:**
CSX is committed to embracing diversity and creating an inclusive culture that values and respects all perspectives. We believe that a diverse workforce leads to better ideas, greater innovation, and improved services for our clients.
**Application Deadline:**
All applications must be submitted by **October 7, 2024**.
**Equal Opportunity Statement:**
CSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage individuals from all backgrounds to apply.
We look forward to hearing from you and exploring how you can contribute to the success of CSX as an Online Client Relations Associate!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
