Online Chat Support Officer

Job Description:

HP is seeking a dedicated and energetic Online Chat Support Officer to join our team in Canberra, Australian Capital Territory. This part-time position at the Associate Level requires a minimum of 2 years of experience in customer service or a related field. As an Online Chat Support Officer, you will be responsible for providing exceptional customer service to clients through online chat platforms.

Responsibilities:1. Respond to customer inquiries and provide support through online chat.2. Identify and escalate priority issues to the appropriate channels.3. Troubleshoot technical issues and provide solutions in a timely manner.4. Maintain a positive and professional attitude in all interactions with customers.5. Document customer interactions and feedback for future reference.6. Collaborate with team members to ensure a seamless customer experience.7. Stay up-to-date on product knowledge and industry trends.

Requirements:1. Strong communication skills, both written and verbal.2. Proficiency in typing and multitasking.3. Problem-solving skills and ability to think on your feet.4. Previous experience in customer service preferred.5. Ability to manage customer inquiries and escalations effectively.6. A high level of attention to detail and accuracy.7. Ability to work in a fast-paced environment.

Personality Traits:- Dedicated- Energetic

Soft Skills:- Problem-solving- People management

Benefits:- Medical coverage- Travel opportunities- Remote work flexibility

Working Environment:At HP, we cultivate a sense of ownership and responsibility at every level. We value teamwork, collaboration, and a positive work environment.

Equal Opportunity Statement:HP is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.