**Job Title: Online Chat Support Officer**
**Company:** Cisco Systems
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience:** 3
**Application Deadline:** ********
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### **Job Description:**
Cisco Systems is seeking a passionate and energetic Online Chat Support Officer to join our dynamic team in Brisbane, Queensland. This is an exciting opportunity for individuals who thrive in a fast-paced environment and are eager to make a positive impact through their customer support expertise. The ideal candidate will possess strong communication skills and a genuine desire to assist customers while fostering a spirit of collaboration and teamwork.
### **Key Responsibilities:**
- **Customer Support:** Provide high-quality online chat support to customers, addressing inquiries, resolving issues, and offering product information in a timely and professional manner.
- **Problem Resolution:** Identify and troubleshoot customer problems effectively and efficiently, escalating complex issues to the appropriate teams when necessary.
- **Documentation:** Maintain accurate records of customer interactions and support activities in the designated CRM system to ensure a seamless customer experience.
- **Collaboration:** Work closely with other team members and departments to ensure a cohesive approach to customer support and to share best practices for continuous improvement.
- **Product Knowledge:** Stay up-to-date with Cisco's products, services, and policies to deliver accurate information and solutions to customers.
- **Performance Metrics:** Achieve and exceed performance metrics set by the organization, including response times, customer satisfaction ratings, and resolution rates.
- **Feedback Loop:** Gather customer feedback and insights to contribute to product enhancement discussions, ensuring that customer needs are met effectively.
### **Requirements:**
- **Experience:** Minimum of 3 years in a customer support role, preferably in an online chat or technical support environment.
- **Education:** Bachelor's degree in a relevant field or equivalent experience preferred.
- **Technical Skills:** Proficient in using customer relationship management (CRM) software and chat support tools; familiarity with Cisco products is a plus.
- **Communication Skills:** Excellent verbal and written communication skills with a knack for explaining technical concepts in an accessible manner.
- **Personality Traits:**
- Energetic and passionate about providing outstanding customer service.
- A proactive individual who drives positive interactions and relationships.
- **Soft Skills:**
- Exceptional time management skills, with the ability to prioritize tasks and manage workload effectively in a fast-paced environment.
- Strong teamwork skills, demonstrating the ability to work collaboratively with others toward shared goals.
### **Benefits:**
- **Joining Bonus:** A competitive joining bonus for successful candidates.
- **Vision Insurance:** Comprehensive vision insurance coverage for you and your family.
- **Profit Sharing:** Participation in Cisco's profit-sharing program, rewarding you for contributing to our collective success.
### **Working Environment:**
At Cisco, we achieve success in a high-energy workplace focused on delivering impactful results. Our collaborative culture values diversity, innovation, and personal development, making it an ideal environment for energetic and passionate professionals who wish to grow and succeed.
### **Equal Opportunity Statement:**
Cisco Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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If you are ready to take your customer service career to the next level in a thriving company dedicated to innovation and excellence, we invite you to apply for the Online Chat Support Officer position at Cisco Systems in Brisbane.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
