**Job Title:** Online Chat Support Assistant
**Company:** Jacobs Engineering Group
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 4
### Job Description
Jacobs Engineering Group is seeking a proactive and passionate Online Chat Support Assistant to join our dynamic team in Canberra. This part-time role is perfect for dedicated individuals who thrive in a fast-paced and client-focused environment. As the Online Chat Support Assistant, you will be key in facilitating communication between clients and our engineering experts, ensuring that inquiries are addressed promptly and accurately.
### Key Responsibilities
- **Client Interaction:** Engage with clients through various online chat platforms to resolve inquiries, provide information about our services, and facilitate smoother communication.
- **Problem Solving:** Quickly assess client needs and provide effective solutions, demonstrating exceptional customer service abilities.
- **Documentation:** Maintain accurate records of all interactions with clients, documenting details of conversations and any resolutions provided.
- **Technical Support:** Assist clients with basic technical queries related to our services, escalating issues as necessary to ensure a timely resolution.
- **Collaboration:** Work closely with team members across departments to ensure all client queries are handled efficiently and effectively.
- **Training Material Development:** Contribute to the creation and updating of training materials for new team members, sharing knowledge and best practices.
- **Feedback Loop:** Provide feedback to management on common client inquiries and challenges to improve service efficiency and quality.
- **Continuous Improvement:** Participate in team meetings to discuss performance metrics and suggest improvements in the online support process.
- **Flexibility:** Adapt to changing client needs and business demands while maintaining a high level of service.
### Requirements
#### Qualifications:
- A minimum of 4 years of experience in a customer support role, preferably in an online chat environment or related field.
- Familiarity with customer support software and chat systems.
#### Personality Traits:
- **Passionate:** Demonstrate enthusiasm and a genuine interest in providing exceptional client support and service.
- **Dedicated:** Show commitment to achieving high-quality results and maintaining a positive client experience.
#### Soft Skills:
- **Presentation Skills:** Excellent verbal and written communication abilities, with a professional demeanor that inspires confidence.
- **Negotiation Skills:** Ability to navigate challenging conversations with clients, resolving conflicts amicably while maintaining a positive relationship.
#### Technical Skills:
- Proficient in Microsoft Office Suite and familiarity with online chat platforms.
- Strong organizational skills, with the ability to prioritize tasks effectively.
### Benefits
- **Gym Membership:** Enjoy a comprehensive gym membership to support your health and wellness.
- **Travel & Spending Expenses:** Receive allowances for travel related to business activities.
- **Relocation Allowance:** Assistance with relocation costs for qualified candidates.
### Working Environment
At Jacobs Engineering Group, we cultivate a sense of ownership and responsibility at every level. We believe that each employee plays a significant role in our collective success, fostering an environment that encourages personal and professional growth.
### Application Deadline
Please submit your application by **October 6, 2024**.
#### Equal Opportunity Statement
Jacobs Engineering Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, sexual orientation, disability, age, or any other characteristic protected by applicable law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
