Online Chat Support Assistant

Job Description:

Wesfarmers is looking for a dedicated Online Chat Support Assistant to join our team in Canberra, Australian Capital Territory. As an Associate Level position, you will be responsible for providing excellent customer service through online chat support. You will interact with customers in a professional and timely manner, addressing their inquiries, resolving issues, and providing product information.

Responsibilities:
1. Respond to customer inquiries and issues through online chat in a timely and professional manner.
2. Provide accurate information about products, promotions, and services to customers.
3. Troubleshoot and resolve customer issues to ensure customer satisfaction.
4. Document customer interactions and follow-up on unresolved issues.
5. Collaborate with other team members to improve customer service processes and procedures.
6. Stay up-to-date on product knowledge and company policies.

Requirements:
1. At least 3 years of experience in a customer service role.
2. Hardworking attitude with the ability to multitask and prioritize tasks effectively.
3. Confidence in communicating with customers through online chat.
4. Strong time management and problem-solving skills.
5. Excellent written and verbal communication skills.
6. Proficiency with online chat platforms and basic computer skills.
7. Ability to work as part of a team and independently.

Benefits:
1. Life insurance coverage.
2. Company-provided equipment for work.
3. Training and professional development opportunities.
4. Opportunities for career growth within the company.

Working Environment:
Join a dynamic team at Wesfarmers and thrive in a high-energy workplace focused on delivering impactful results. Enjoy a supportive work environment where your contributions are recognized and valued.

Deadline to Apply:
Please submit your application by July 15, 2024.

Equal Opportunity Statement:
Wesfarmers is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.