**Job Title:** Online Account Support Associate
**Company:** Oneok
**Location:** Perth, Western Australia, AU
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 2
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**Company Overview:**
At Oneok, we are a leading provider of natural gas liquids and one of the largest natural gas distributors in North America. Our commitment to operational excellence, safety, and fostering innovation drives our success and fuels our growth. At our Perth location, we aim to expand our customer service capabilities, and we are looking for passionate and motivated individuals to join our team.
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**Job Summary:**
The Online Account Support Associate will play a crucial role in providing exceptional customer support through online channels, ensuring that our clients have seamless access to their accounts and services. This part-time position requires individuals with a strong background in customer service and a passion for technology. The ideal candidate will be proactive, detail-oriented, and able to manage multiple tasks while contributing to the team's overall success.
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**Key Responsibilities:**
- **Customer Support:** Provide high-quality online support to customers via email, chat, and social media, responding to inquiries, resolving issues, and guiding users through our platforms.
- **Account Management:** Assist customers with account-related issues, including password resets, billing inquiries, and service changes, ensuring a smooth user experience.
- **Documentation:** Maintain and update customer interactions and support tickets in the CRM system to ensure accurate tracking and follow-up.
- **Project Management:** Collaborate with cross-functional teams on various projects aimed at enhancing the customer experience, while ensuring deadlines and quality standards are met.
- **Feedback Loop:** Gather customer feedback and insights to identify areas for improvement and develop innovative solutions to enhance service delivery.
- **Product Knowledge:** Stay updated on Oneok's products and services to effectively troubleshoot issues and provide accurate information.
- **Training & Support:** Assist in training new team members and provide ongoing support to ensure they are well-equipped to handle customer inquiries.
- **Performance Metrics:** Monitor and report on key performance indicators (KPIs) related to customer satisfaction and operational efficiency.
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**Requirements:**
**Education and Experience:**
- Minimum of 2 years of experience in a customer service or online support role.
- Experience in account management or a related field is highly desirable.
- Proficient in using CRM tools and basic understanding of online account management systems.
**Skills:**
- Strong project management skills to effectively handle multiple initiatives.
- Innovative mindset to propose improvements and streamline processes.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Ability to work independently as well as part of a collaborative team.
**Personality Traits:**
- Passionate about delivering exceptional customer service and ensuring client satisfaction.
- Motivated to learn and grow within the company, with a desire to contribute to team success.
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**Benefits:**
- Life insurance coverage for peace of mind.
- Paid overtime opportunities allowing for flexible income options.
- Retirement plan to support future financial security.
- A working environment that recognizes and rewards performance and merit.
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**Deadline to Apply:** October 19, 2024
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**Equal Opportunity Statement:**
Oneok is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences. Your unique talents and perspectives will foster creativity and innovation at Oneok.
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If you are passionate about technology and customer service and are motivated to facilitate exceptional online customer experiences, we invite you to apply for the Online Account Support Associate position with Oneok in Perth. Your journey to a fulfilling career starts here!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
