**Job Title:** Online Account Support Associate
**Company:** Freeport-McMoRan
**Location:** Perth, Western Australia, AU
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Experience Required:** 0 years
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### **Job Description:**
Freeport-McMoRan is seeking a motivated and detail-oriented Online Account Support Associate to join our team in Perth, Western Australia. This part-time position is perfect for recent graduates or individuals looking to kickstart their careers in customer support and account management.
As an Online Account Support Associate, you will play a vital role in delivering exceptional customer service and ensuring the satisfaction of our clients. You will be responsible for managing online customer accounts, responding to inquiries, and resolving issues in a timely and efficient manner. Your ability to communicate effectively and your drive to find resourceful solutions will enable you to thrive in this role.
### **Responsibilities:**
- **Customer Account Management:**
- Oversee and support customer accounts to ensure a seamless experience.
- Monitor account status and analyze data trends to inform customer interactions.
- Update and maintain customer information in our systems accurately and efficiently.
- **Customer Support:**
- Respond to customer inquiries through various channels including email, chat, and social media.
- Resolve customer issues and complaints by investigating problems and providing viable solutions.
- Assist customers with navigating our online platforms and understanding available services.
- **Data Analysis & Reporting:**
- Leverage data to inform decisions and provide insights to management.
- Prepare reports on customer account metrics and performance metrics as needed.
- Identify trends in customer feedback to suggest improvements in service delivery.
- **Collaborative Initiatives:**
- Work alongside team members to continuously improve customer service processes.
- Participate in team meetings to share customer insights and suggest enhancements.
- Collaborate with other departments to ensure cohesive customer experiences.
### **Requirements:**
- **Education & Experience:**
- High school diploma or equivalent required; recent graduates encouraged to apply.
- No prior experience necessary; full training will be provided.
- **Personality Traits:**
- **Driven:** Must be self-motivated with a strong desire to learn and achieve.
- **Resourceful:** Ability to think critically and creatively to find solutions to problems.
- **Soft Skills:**
- **Communication:** Excellent verbal and written communication skills; ability to articulate ideas clearly and effectively.
- **Persuasion:** Strong interpersonal skills to influence and comfort customers, ensuring they feel supported.
- **Technical Skills:**
- Proficiency in using online communication tools and CRM software is preferred (training available).
- Basic understanding of data analysis is a plus but not required.
### **Benefits:**
- Paid sick leave
- Paid overtime for hours exceeding standard workweek
- Vision insurance
- Opportunities for professional development
### **Working Environment:**
At Freeport-McMoRan, we prioritize a data-driven approach to inform decisions and drive strategic initiatives. Our team values innovative thinking and collaborative efforts to enhance customer experiences. You will be part of an inclusive and supportive environment where your contributions are recognized and valued.
### **Application Deadline:**
Please submit your application by October 15, 2024.
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**Equal Opportunity Statement:**
Freeport-McMoRan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage individuals from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
