Networks & Systems Administration (Information & Communication Technology)
Full time
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
Our team
Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity.
About the Role
The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practices to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative.
As a SOE Engineer you will manage the day-to-day operations of the Customers endpoint systems with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience to Datacom's endpoint customer base.
This role is open in all our Datacom offices in Australia (Adelaide, Brisbane, Canberra, Melbourne, and Sydney).
Please note to be successful in this role you would need to be an AU Citizen and able to obtain a baseline clearance.
What you will do
As SOE Engineer , you will be focused on:
Maintenance, upgrades, and enhancements of environment wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise grade endpoint management platforms (Intune/SCCM) Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues Operate in, and contribute to the winning culture of a high performing team Identify service improvements, efficiencies and/or cost reductions for Datacom customers Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release) Perform upgrades on applicable hardware and operating systems as required/requested Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual) Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles Assist with projects as required Occasional travel to Datacom, customer sites and conferences when required What you will bring
Required experience:
Strong technical knowledge of Microsoft Endpoint Configuration Manager including SCCM and Intune Strong technical knowledge of Active Directory – Group Policy Management Strong technical knowledge of Azure Virtual Desktop (AVD) and W365 Strong scripting ability (PowerShell, VBScript, Batch) Experience with Windows 10 task sequencing and end point configuration Exceptional knowledge of Windows 10 and 11 Experience with facilitating large and enterprise scale software deployments Extensive experience in SOE migrations, projects, and implementation Nice to have:
Experience in Citrix Image Management Good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications Why join us here at Datacom?
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We care about our people and provide a range of perks such as social events, remote working, flexi-hours and professional development courses to name a few.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
If you would like to know more, please apply online today!
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