Business/Systems Analysts (Information & Communication Technology)
Full time
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
About the Role (your why) The Advanced Analytics Lead - Aternity is responsible for the endpoint analytics capability within the Intelligent Workspace team.
We are a forward-thinking technology team dedicated to enhancing digital experiences through advanced data analytics and IT performance management. We live and breathe data, transforming complex numbers into clear, actionable insights. Our goal is to boost IT performance, enhance productivity, and drive our customers' digital transformation journeys.
Please note that to be successful in this role, you must be an Australian Citizen and be able to achieve a Baseline or NV1 security clearance. What you'll do The Advanced Analytics Lead - Aternity is responsible for (but not limited to):
Data Whispering: Dive deep into EUX data using Riverbed Aternity and pinpoint performance bottlenecks. Spot patterns, anomalies, and those elusive "aha!" moments. Deliver game-changing insights that everyone can understand. Dashboard Wizardry: Craft dashboards that are both smart and visually stunning. Ensure dashboards hit the mark for both customers and engineers. Continuously refine and enhance dashboards because progress never stops. Tech Sleuthing: Hunt down performance issues with logic and flair. Work closely with engineers to resolve problems quickly and effectively. People Power: Collaborate with teams, customers, and partners. Share findings through compelling reports and presentations. Feel energised connecting with customers and sales teams, leading dynamic workshops, and turning service desk feedback into powerful, actionable customer insights. Constant Learning: Stay on top of tech trends and EUX innovations. Share ideas that push the boundaries of what's possible. What you'll bring Education:
Bachelor's degree in Data Science, IT, Computer Science, or "I'm self-taught, but I'm awesome." Experience:
You've got the stories and the scars from advanced analytics or IT performance adventures. Riverbed Aternity mastery. Data visualisation wizard (Power BI, Tableau—you name it!). Analytics ninja with stats in your back pocket. Expert-level PowerShell skills that let you automate tasks, build powerful scripts, and create seamless IT workflows with style and efficiency. ITSM know-how is a major plus. Superpowers We Love: Data detective with next-level problem-solving skills. Clear communicator who turns tech jargon into plain language. Team player with a side of independence. Detail freak with a passion for precision. Why join us here at Datacom? Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
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