Since 2021, qlub has been changing the game for restaurants and their guests.
Say goodbye to awkward bill-splitting, endless waits, and clunky payment terminals.
With qlub, customers tap their phone on a beautiful object/card, pay, and go in seconds – it's like magic!
Restaurants save time, boost customer satisfaction which generate higher tips, and build stronger guest relationships.
We're backed by over US$40M in funding, live in 3,000+ venues across the globe, and are exploding in Australia.
This is your chance to jump aboard the rocketship as one of the early employees in Australia, and at a perfect time: Product-market fit?
Check; Scalable platform?
Check; Amazing brands live; Check; Hypergrowth mode?
Activated!
About the role:As our Onboarding Specialist (Melbourne), you'll own the customer experience after the ink dries on that contract:
Onboarding Guru: Onboard restaurants on our platform (in-person and virtually), train their teams (enjoy those free meals), and make sure qlub delivers value for them so they'll love it.Troubleshooting Master: Work closely with venues to resolve post-onboarding issues, revisit sites if needed, and act as a trusted advisor to ensure a seamless and exceptional experience for our customers.Product Champion: Work directly with our product team to make qlub even better for venues and influence our global product roadmap through insights and feedback.Why you'll love it:Impact: Directly shape how thousands of people dine out in Australia and globally; grow Australia by two orders of magnitude over the next few years.Mentorship: Learn from an ex-McKinsey EM who scaled The Iconic.Limitless Growth: Help launch new cities, build new teams, and lead many others – your ambition sets the pace.Hustle: You have entrepreneurial spirit, ownership mindset, and willingness to roll up your sleeves.
You will be on the floor after onboardings during those peak lunch/dinner services to make sure everything runs flawlessly (required).Experience: Held management positions in hospitality (preferred).Client-facing experience: Have up to 1-2 years of experience in client-facing roles (preferred).Education: Have a STEM or Commerce degree (preferred).Skills: Can demonstrate strong analytical and problem-solving skills, with an excellent command of both Microsoft Excel / Google Sheets (preferred).Communication: Can demonstrate exceptional communication and relationship-building capabilities (preferred).Transportation: Have a valid driver's license and your own vehicle for in-person venue visits (required).If you are interested in applying for this role, please submit your resume via "Apply".
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