Onboarding Consultant
The Successful candidate must have experience working with payment providers and be happy to go onsite into our offices 3 days a week.
We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.
You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you'll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.
About you:
We're looking for a methodical and organised Onboarding Specialist to join our Customer Success team to manage the process for customers applying for our Guestpay package. Reporting to our Operations Manager you'll work alongside our team of specialists and co-ordinators to ensure that new customers are onboarding in a timely fashion. You'll be the first point of contact for our customers from the start of the application through to go-live, ensuring they are kept in the loop at all times with regular updates on the progress of their application.
Day to day, you will: Ensuring each stage of the application is progressing on time, on budget and to the right quality standard.Confidentially discuss the onboarding requirements (KYC and KYB verification) to the customer whilst maintaining a strict focus on the sharing of PII data.Highlighting delays and risks for each application to GuestPay Team, Project Manager and the customer.Provide a clear and concise handover to the Underwriting Team at our payment partner to minimise any requests for further data and to allow for a prompt contract acceptance.Your skills and experience might also include: You have some experience in payment onboarding.You have an understanding of company structures, Trusts, Partnerships and PLCs. UK and Ireland and possibly DACH.You're interested in delivering solutions to hotels through technology.What are we all about?
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.
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