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Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About Caterpillar Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We are a leader and proudly have the largest global presence in the industries we serve.
For over 95 years, Caterpillar has been making sustainable progress possible and driving positive change on every continent. Here you'll find challenges that excite you and development opportunities to build a lifelong career.
Job Description Caterpillar are expanding and have multiple opportunities for individuals seeking a new challenge in the mining industry. The Caterpillar Autonomous Onboard Specialist is a mine site-based role where you can work hand in hand with our customers.
Our Onboard Specialists play a key role in ensuring the Command for Hauling equipment and system is working at its optimum performance, using your specialist knowledge and experience. You will focus on supporting the Minestar hardware on the customer's fleet, with a focus on optimising system availability. You will partner with our Application Specialists who focus on the software to ensure the customer is operating at maximum performance. You will troubleshoot issues in the field, and work with key Caterpillar teams such as commercial, product support and engineering to identify, document and provide solutions for ongoing product improvements.
This role would suit someone with strong mechanical or electrical experience who is looking to balance that knowledge with some computer-based analysis. This job is not your traditional "on the tools" job but will involve some hands-on work. Ensuring the Command for hauling Equipment is configured, maintained and operated to Caterpillar specifications and best practice, coaching and mentoring of customer personnel on interaction and operation of the Command for Hauling equipment and system are also key aspects of the role. Full product training will be provided as part of your on boarding process, including ouron-board networks/machine control systems and how to troubleshoot them.
We will offer you a dynamic team environment with great opportunities for personal development. Your career as an Autonomous On-Board Specialist can offer training and operational experience enriched by international networking and collaboration.
Your job duties may include (but not limited to); Manage machine and system integration
Identify field issues, troubleshoot and then track progress.
Analyse data relating to Autonomous and base machine faults, including regular evaluation of the data accuracy and integrity of the system
Work with the Product Support teams to provide input and develop a plan for system enhancements and upgrades
Report on the working status of hardware and software of the Autonomous system to Engineering Product Support.
Understand the proper procedures in case of critical failures in the system
Train other staff and mentor junior team members
Qualifications: Thorough understanding of mechanical and/or electrical mining trucks
Sound knowledge of off-board communications and experience with radios and networks
Tertiary qualifications in Electrical, Mechanical or Mechatronic Engineering or prior experience developing or testing on-board machine control systems or off-board mine control systems
Ability to integrate and maintain a complex electronic system on a machine utilizing schematic models.
Analytical skills that can be used to troubleshoot electronic systems to understand root cause.
Strong desire to assist in hands-on system installations.
Motivated self-starter capable of working with others to complete all tasks accountable to them on time.
On board experience with Mine Star is not essential but will be highly desirable.
To be successful in this role, you will require the following attributes: Ready for a new challenge
Passionate about technology with technical hands on exposure
Excellent interpersonal skills
Strong analytical and problem-solving skills
Ability to multi-task and thrive in a fast-paced environment
Strong change management skills
Attention to detail
Mining experience
Customer relationship management
Data analytical
Problem solver
Exceptional time management
Ability to work autonomouslyas well as part of a complex team
Must be a self-starter with sound organisation and prioritising skills
Manual Drivers license or willing to obtain one
Ability to meet the ongoing COVID vaccination mandate requirements of our major mining customers and regional governments in Australia and Internationally
What's in it for you? Competitive remuneration package, including an attractive Bonus and Share options, shift and site allowances
Career development with global prospects
Comprehensive training - - Training program is tailored to the individual; which may include 2 x 4 weeks class room training and on the job training and mentoring over a 6 to 12 month period. Most Onboard Specialist work an 8/6 fifo or dido roster day shift only
A strong commitment to safety and your wellbeing
An inclusive workplace culture focused on quality, customer service and the environment
A commitment to diversity and inclusion, equal opportunity, and equal outcome
A dedicated Health & Wellbeing program
SMART spending APP
The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.
Caterpillar of Australia is not currently hiring foreign national applicants that require or will require sponsorship. Caterpillar is an Equal Opportunity Employer. Posting Dates:
April 23, 2024 - May 16, 2024 Caterpillar is an Equal Opportunity Employer (EEO).
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