Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar currently has a number of mining positions commencing in 2025 Fi Fo from Brisbane. Are you ready for a new challenge with full training provided? About Caterpillar Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We are a leader and proudly have the largest global presence in the industries we serve. For over 95 years, Caterpillar has been making sustainable progress possible and driving positive change on every continent. Here you'll find challenges that excite you and development opportunities to build a lifelong career. Job Duties/Responsibilities may include, but are not limited to: Support Mine Star Command and optimising system availability. Through close collaboration internally and externally, you will become a trusted advisor for the customer. Providing technical support to Mine Star Command System on-board maintenance Supervisors and Technicians. Identify field issues, troubleshoot, and then track progress. Analyse data relating to Autonomous and base machine faults, including regular evaluation of the data accuracy and integrity of the system. Work with the Product Support teams to provide input and develop a plan for system enhancements and upgrades. Report on the working status of hardware and software of the Autonomous system to Product Support. Maintain safe performance of the system. Mentor and support team members. Desired skills, attributes, and basic requirements: Ready for a new challenge. Passionate about technology with technical hands-on exposure. Excellent interpersonal skills. Strong analytical and problem-solving skills. Ability to multi-task and thrive in a fast-paced environment. Strong change management skills. Continuous improvement mindset. Attention to detail. Customer relationship management. Data analytical. Problem solver. Exceptional time management. Ability to work autonomously as well as part of a complex team. Must be a self-starter with sound organisation and prioritising skills. Strong desire to assist in hands-on system installations. Aptitude to troubleshoot mechanical and electronic systems. Manual Driver's license or willing to obtain one. Ability to meet the ongoing COVID vaccination mandate requirements of our major mining customers and regional governments in Australia and Internationally. Top Candidates Will Also Have: Surface mining experience. Mining equipment maintenance experience. Thorough understanding of mechanical and/or electrical surface mining trucks. Tertiary qualifications in Electrical, Mechanical or Mechatronic Engineering or prior experience developing or testing on-board machine control systems or off-board mine control systems. Sound knowledge of off-board communications and experience with radios and networks. Ability to integrate and maintain a complex electronic system on a machine utilizing schematic models. On-board experience with Mine Star is highly desirable. Familiar and comfortable with Shift and FIFO/DIDO Roster schedules. What's in it for you? Competitive remuneration package, including an attractive Bonus and Share options, shift and site allowances. Comprehensive onboarding and product training program, including but not limited to networks, machine control systems and troubleshooting. A strong commitment to safety and your wellbeing. An inclusive workplace culture focused on quality, customer service and the environment. A commitment to diversity and inclusion, equal opportunity, and equal outcome. A commitment to ongoing personal and professional development within Caterpillar. The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents. Caterpillar of Australia is not currently hiring foreign national applicants that require or will require sponsorship. Posting Dates: Caterpillar is an Equal Opportunity Employer (EEO).