On-Site Technician We are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role The On-Site Technician is responsible for the provision of customer centric onsite End User Support to Fujitsu customers as assigned. This includes but is not limited to support of the following:
Operating System and Desktop Management client software; Nominated Fujitsu supported Applications and Peripherals; PC Systems and Peripherals; Smart devices; and Induct new customer staff in basic use of IT tools. This role will require knowledge of the client environment and close working relationships to foster innovation for continual service improvement. You will be supported through our Staff Enablement Model which will allow you to demonstrate initiative, decision making, personal leadership and ensure effective and professional communication are delivered to all relevant parties.
Responsibilities Support of desktop, infrastructure and services across multiple technology streams including Hardware, OS, Software, Networks, Server, Print etc.; Respond to and resolve incidents and SRs within agreed SLA and follow Fujitsu breach reporting process for any failed SLAs; Asset refresh, relocation deployment and decommission maintaining data integrity within the CMDB; Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment; Manage customer expectations by keeping them updated as their case progresses, notifying of any delays; All customer interactions and activities are logged and maintained in the correct client ITSM tool; Ensure prompt escalation of any operational issues; About you Essential Knowledge, Skills and/or Experience 7 months to 1+ year minimum experience with supporting End User Devices at level 1+ this can be remote support. Level 1 and level 2 technical knowledge of hardware and peripherals i.e. laptops, notebooks, workstations desktop PCs, printers, media and audio-visual equipment BYOD and mobility. Level 1 and level 2 technical knowledge of desktop & software applications i.e. Operating Systems (Windows 7 through 10), Microsoft Office 2007 through 365, Antivirus software and systems support in a small to medium business. A basic understanding and knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging. Demonstrated entry level or basic working knowledge of basic IT infrastructure and network equipment i.e. routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, Hyper-Converged Infrastructures. Strong verbal and written communication, ability to articulate technical information to the target audience. Ability to work well within a team while fostering relationships and partnerships. Must hold current or reinstatable AGSVA clearance!! Why Fujitsu? We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture. We offer tailored career paths across our global organization to support your professional and personal growth. Our customers trust us. We have an excellent reputation across the region and globally. Best in-class reward and recognition programs flexible work, volunteering leave, and more. We live our values of aspiration, trust, and empathy, all day, every day. #J-18808-Ljbffr