On-Site Support Specialist – 6 Month Fixed Term An opportunity has become available at our Skygate office in Brisbane, for an On-site IT Support Specialist.
In this role, you will be delivering second-level IT support with a strong emphasis on exceptional customer service for Hanson's internal users.
You will be responsible for offering system support via phone and onsite assistance across Queensland.
As this is an on-site support role, you will be required to work in the office 5 days per week and provide 24/7 support which is rostered.
To assist you in this role, you will receive a work vehicle, phone, laptop, and all travel expenses covered.
Please note - This is a 6-month fixed-term contract.
About the Role: Create, manage, and resolve support tickets within agreed Service Levels.
Participate in an on-call support roster to provide the business with 24 x 7 IT support.
Log and track all incidents and service requests in the Service Desk system and escalate requests to appropriate Level 3 support groups for resolution as required.
Occasional travel across our sites in Queensland is required as necessary.
Support and/or project manage the roll-out of new business applications and technologies.
Customer service - assist users with business processes to make effective use of business systems.
Conduct proactive onsite visits with customers with a focus on maintaining the IT equipment and improving the service that HA-Digital provides to its customers.
Work closely with the Global support teams to ensure escalated support issues are resolved in a timely manner.
Create and maintain IT support documentation including FAQs and support manuals (SOPs).
Background and Experience required: Excellent written and verbal communication skills.
Minimum 5 years' experience in an on-site support role or similar.
IT qualifications are highly regarded.
Flexibility, as early/late start times and travel are required.
Experience troubleshooting common software/hardware issues.
Experience using Windows 10/11 is essential.
What's on offer: Car, phone, laptop, fuel/toll card (for work purposes).
Great salary package, and ability to earn more when necessary.
Career development and professional opportunities.
At Hanson Australia, we understand that your well-being and professional growth are essential.
That's why we offer a comprehensive range of employee benefits to enhance your work-life balance, personal development, and financial savings.
Salary Sacrifice: Take control of your finances by saving on technology and work-related items through our salary sacrifice program.
Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities, enabling you to unlock your full potential.
Paid Parental and Grandparent Leave: We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones.
Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts on concrete and quarry products.
Novated Leasing: Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles.
Health and Well-being: Prioritize your health with discounted health insurance, access to retail outlets, and affordable gym memberships.
Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts.
Electronics: Enjoy a 10% discount on a variety of products from JB Hi Fi.
Hanson Australia is an equal opportunity employer, and we welcome people from all walks of life.
We encourage applications from Indigenous Australians, people with disabilities, those from diverse cultural backgrounds, and the LGBTQI+ community.
#J-18808-Ljbffr
